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Welcome to the Lab

At giffgaff our member's ideas power us to a better way. Your idea could help a fellow member, or it could help millions. So get your thinking cap on, and dive in.

Idea spotlight

Advertise £20 goodybag on SIM packets

30
votes
Mastermind:
superbeautifulthings
This will draw new customers and create curiosity. Great for those who have problems trusting a n...

Click and Collect instead of UK Mail

125
votes
Mastermind:
cps15966
http://www.collectplus.co.uk/our-services After seeing a post today of ongoing issues with UK Mai...

Electoral Register listing Allows Adult Content Access

231
votes
Mastermind:
frpc
This simple idea would assist those who do not have a Driving Licence or Passport. New rules me...

Bug with password reset/login page and password length

38
votes
Mastermind:
danatkinsontablet
Hi there, I've noticed a problem relating to a difference between your password reset page an...

Bespoke phone cover/ case

98
votes
Mastermind:
avalony
i work as an artist using text/ poetry in multi platforms. Many giff gaff folk also work as freelanc...

Auto refresh on giffgaff community pages

41
votes
Mastermind:
sholi
Hi there I spend quite a bit of time trying to help giffgaffers with thier problems Ive always...

SMS shortcode to check 4G data allowance

163
votes
Mastermind:
skhan_786
Since the new goodybags are now active wouldn't it be better if giffgaff had a sms shortcode tha...

Face ID support

13
votes
Mastermind:
jeffreyg
The new iPhone X will introduce faceID. I think giffgaff should implement this for compatible device...

A giffgaff phone

29
votes
Mastermind:
owent1998
giffgaff should make their version of a smart phone.

e-SIM. SIM no more

42
votes
Mastermind:
traelkom
e-SIM will become reality very soon. My suggestion is that giffgaff support and develop this techno...

Being able to Call 101

0
votes
Mastermind:
notdaface87
Under the calls your unable to contact your local police using 101 this is supposed to be dialled in...

Handling multiple SIMs from a single company/family account

1,496
votes
Mastermind:
ivida
This idea was brought up by several posts earlier (see 1,2) and Vincent has even posted a partial...

Pre-activated sim cards

65
votes
Mastermind:
bkfromcatford
I thought this idea had been turned down already, but nothing came up from a quick search. So I gues...

Online usage history (itemized billing)

3,200
votes
Mastermind:
ivida
This is another idea that has been brought up several times in various forms (see usage-history tag)...

Wacky texts

19
votes
Mastermind:
pooley95
Send a few more texts in the months the ones we get for Halloween and when the clocks change.I find ...

International delivery for referral SIMs

30
votes
Mastermind:
nicolindo
giffgaff recently launched international delivery for 'ordinary' SIMs. Why not adding the...

A new take on the data rollover idea!

241
votes
Mastermind:
ayepee96
Hi, I know this topic is spoken about A LOT by giffgaff users - don't get me wrong, I love giffg...

giffgaff Labs notifications

107
votes
Mastermind:
sarahbanahnah
Hey there guys, As we all are here on the LAB, we love using it to help giffgaff grow but one thi...

giffgaff Air

22
votes
Mastermind:
yoyoisthebest
Wouldn't it be great if giffgaff had an airplane and on board you could enjoy all the luxury of the ...

Roll over of unused minutes and data

1,918
votes
Mastermind:
maggie333
I would like GiffGaff to consider any unused minutes and data to be carried onto the next month (obv...

Badges/rewards for completing tasks

283
votes
Mastermind:
stephenmiller
Hi all, there's a few ideas about community badges for completing tasks and doing things in the ...

Data Topups for GoodyBags

8
votes
Mastermind:
gouldinj
When you run out of data, using the 'start next goodybag early' feature can lead you to lose track o...

Giffgaff/Paypal/Ebay

51
votes
Mastermind:
mobilemax
I now variations of this has been mentioned but couldnt Giffgaff open a store up on Ebay. Selling PA...

Direct debit for loans/phones to come out at same time

31
votes
Mastermind:
stevicarruthers98
I think it would be best if direct debit could be set up for loans and phones to come out at th...

Notifications

60
votes
Mastermind:
bex85
This might sound like a daft idea, but I think there should be a way that you can get notifications ...

The voice of giffgaff

11
votes
Mastermind:
sandra74gedling
I think we should spread the word as a loyal giffgaff agent or ambassador.

Payback status on the dashboard

286
votes
Mastermind:
various_mm
Hi,   There has been a delay in the Payback balance update this month.   ...

Voice recognition on giffgaff

1
votes
Mastermind:
brianboru777
Instead of fumbling for the phone then sliding the ring icon, voice recognition of your own fingerpr...

Include life topics at the bottom of the giffgaff account page

11
votes
Mastermind:
amandalowe123
giffgaff should let members know about the different topics on Life at the bottom of your giffg...

Pending ideas in Labs

163
votes
Mastermind:
cps15966
So..... there I was involved in a thread/discussion about Labs and it was suggested in that discussi...

1000+ club t-shirts

97
votes
Mastermind:
kathleen414
1000 Best Answers Club Our 1000 club has grown in recent months to a huge 22 members, your achieveme...

Missed called notifs.

7
votes
Mastermind:
hummat786
My idea is that we should receive texts informing of any missed calls. E.g. how other networks send ...

Personalised goodybags

2,059
votes
Mastermind:
elijoby12
GiffaGaff For The People By The People. (I love this idea)    So my idea goes like t...

Convert a top-up to a goodybag when you top-up.

217
votes
Mastermind:
elbubsio
Hi all,   It's an almost constant feature of the help forums to have at least one or ...

e-SIM for Apple Watch Series 3

3
votes
Mastermind:
traelkom
The new Apple watch coming soon is made to receive and make phone calls.For now, only EE is offering...

Family Account

195
votes
Mastermind:
kennymillar
Allow people to hold multiple sims under one management account. See balances, top-up and buy goodie...

Sweet

11
votes
Mastermind:
natashajames23
text a day before the goodybag runs out

Calls and texts from laptops and tablets: O2 Tu Go for giffgaff?

1,406
votes
Mastermind:
jnm21
Just came on here to search for & give Kudos to any suggestions for this - the only thread I fou...

Topup via PayPal

1,502
votes
Mastermind:
peter
Hello, There was the problem with the topups and it has made me think, why not introduce Topups b...

Apple Sim - iPad Mini 3, iPad air 2 and WIFI Calling - giffgaff an option?

176
votes
Mastermind:
diwatty
So it has been annouced the new iPads which have come from the valley which have cellular capabilite...

giffgaff app call history

137
votes
Mastermind:
j4mrk82
I think a new option should be added 2 giffgaff app so you can access your usage and call history fo...

Payback paid early

277
votes
Mastermind:
darkknight01
Wouldn't it be nice to have payback paid every month, even two months or at least every three mo...

WiFi on the Underground: a possibility?

255
votes
Mastermind:
rhelan
Hi all,   It has come to my attention, now that Three has joined the list of other mobile...

Idea

0
votes
Mastermind:
radiocaroline01
It would be lot easyer if you could use one account for all yours sims numbers it hard work having t...

Goodybag changes - Surfer or Talker

464
votes
Mastermind:
timwilliams25
It's good to see giffgaff acting on the goodybag options and giving a choice of £10 goodyb...

Affordable smartphones

138
votes
Mastermind:
bnicxxx
I am one of the unfortunate people who cant afford and did not qualify for a shiny new Samsung S6 or...

3D touch top up

26
votes
Mastermind:
jono3069
On and IPhone 6s I think that giffgaff should allow you to 3D Touch in the app and top up there inst...

The giffgaff Challenge

11
votes
Mastermind:
russellf34
Set a challenge to all members to try and see who can get the word giffgaff in the weirdest, wonderf...

Use DPD to deliver phones

237
votes
Mastermind:
cim
I and others have received deliveries from DPD recently and frankly been blown away by the outstandi...

Streamline phone purchase process

131
votes
Mastermind:
endorphin
Following on from the rush of phone purchases due to the Black Friday offers there's been a spat...

Fingerprint log-in on mobile

122
votes
Mastermind:
rhydiancaines
Passwords are a pain, especially on mobile. It would be great if you could re-log-in to the mobile a...

Motivation

3
votes
Mastermind:
preduicanuti
increase the amount points/money given to the most loyal members or members that spend a certain amo...

View someones other ideas

87
votes
Mastermind:
markstar
Hi Some very good ideas are posted on here.  I would like to be able to see the other ideas ...

Email notifications about usage

46
votes
Mastermind:
imcgough
Add option to email notifications when x/y/z data/texts/mins left on goodybag (or daily/weekly/2-wee...

Under 16's on the parents giffgaff account

0
votes
Mastermind:
sarahjane90
just a thought would it be possible that under 16's could be sort of attached to the parents account...

Allow Goodybags to be used in EU

3,154
votes
Mastermind:
deffers90
When the scrapping of roaming charges comes into force later on next year (see bbc news story http:...

Order pre-paid SIM's

13
votes
Mastermind:
matthewhill1996
So many giffgaff SIM's end up unused - how about order, top up and activate your SIM online...

My giffgaff app notifications

695
votes
Mastermind:
methusan
If you have installed the mygiffgaff application on your phone, then there should be a feature where...

Happening now

flowers1980 liked the idea ‘Stop auto-sending SIM card to new members’ View idea
sasneil69 commented on the idea ‘Roll over of unused minutes and data’ View idea
sasneil69 liked the idea ‘Roll over of unused minutes and data’ View idea

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