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60 day voicemail frustration

By: andreww | 14-05-2013 16:26

 

A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :smileysad:

 

If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!

 

This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed :smileywink: 

 

voicemail

Comments

by: c55amg2005
on: 26-04-2018 18:19

You've got my vote.

by: craigconey
on: 24-04-2018 19:03

would be good

by: bethanykelly
on: 23-04-2018 20:34

Marvellous!

by: tids
on: 23-04-2018 16:55

It's needed supported

by: cjexley
on: 17-04-2018 16:58

Please can this be changed. I use my phone for business and get very few messages. I had no idea why this was happening - it gives a really rubbish impression of my business if people call and unbeknown to me there is no greeting :(

by: howyg
on: 17-04-2018 15:02

Please implement

by: staceybrenchley
on: 17-04-2018 12:27

Although I don't use my voicemail often, when I do this is the frustration I face. Kind of annoying that I'm contsantly setting a new PIN to just get to my mailbox!

My two pence to this idea is to maybe have an option in our account settings/app to enable a 'cut off/refresh' date/allowance based on our own needs: 30 days, 60 days, 6 months, 1year+ for example. We can then go in and choose how often we would like/need to change our PIN. It would cover different user needs as it would be user choice, default would be 60 days like current. There could be an option to access your mailbox maybe from your actual online account too instead of another phone line.

by: wills_star
on: 12-04-2018 19:07

I am about to change provider for the rest of the family (3 accounts), so looking into all the pros and cons of Giffgaff....This looks like a bit of a deal breaker...It also makes me suspicious of what else might be annoying/frustrating so it would make sense to correct this feature and leave the voicemail setup indefinitely on the account.

If anyone knows of other cons please reply here... might save me time! Thank you

by: kelilan
on: 10-04-2018 13:42

I've got a sore update to that "60 days" rule:

Last time I checked my voicemail was on the 28th March and yesterday Monday 16th April, my voicemail was deactivated (a client alerted me by email that they couldn't leave a message), which means only 18 days passed between the last time I checked my voicemail and yesterday reset.

In regard to this experience it seems to me that the voicemail randomly sets itself off, 60 days rule or not.

Can someone please confirm they're having the same problem?

by: phone_freak
on: 27-05-2018 00:11

I can confirm this - it's happened to me too. I think the 60 day rule is supposed to be how it works, but the voicemail can randomly reset. You should also be aware that if you've adjusted the number of seconds on divert on no reply to voicemail by dialling **61*443*10*X# (X being a number between 5 and 30 in incriments of 5)this is reset back to the default as well. Very annoying. It's an O2 issue though so all Giffgaff can do is take it up with O2 and let them know their users aren't happy.

by: kelilan
on: 10-04-2018 13:42

I've got a sore update to that "60 days" rule:

Last time I checked my voicemail was on the 28th March and yesterday Monday 16th April, my voicemail was deactivated (a client alerted me by email that they couldn't leave a message), which means only 18 days passed between the last time I checked my voicemail and yesterday reset.

In regard to this experience it seems to me that the voicemail randomly sets itself off, 60 days rule or not.

Can someone please confirm they're having the same problem?