Leave a legacy.

60 day voicemail frustration

By: andreww | 14-05-2013 16:26


A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :smileysad:


If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!


This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed :smileywink: 




by: q292u
on: 21-05-2018 15:20

Surely that's just common sense?

If you've set something up, you expect it to stay set up until YOU change it?

This is a no-brainer.

by: kendrapm16
on: 21-05-2018 11:46

5 years later and this is still an ongoing issue?!! This is so frustrating and I honestly feel like this will never be fixed. giffgaff clearly don't care about listening to the abundance of customer complaints regarding this issue...

by: mij_sky
on: 20-05-2018 07:07

not bad thinking Batman

by: mij_sky
on: 20-05-2018 07:07

not bad thinking Batman

by: allmyownwork
on: 18-05-2018 20:07

I was wondering why I had to set up a pin EVERY time I listen to voicemail (not frequently). It is really annoying - and expensive.

Time it was sorted

by: deefunmi
on: 17-05-2018 09:20

Nice one

by: sarahbanahnah
on: 13-05-2018 10:30

This idea needs implementation!

by: sarahjardine
on: 11-05-2018 18:57

I wondered why I always had to reset - I thought it was just me!

by: ranaldlillie
on: 11-05-2018 12:06

Ugh... I wondered why I had lost all my settings... This is a ridiculous 'feature' why would anyone ever want it?!

by: rwrolls
on: 11-05-2018 00:23

Why offer a facility for users if it's wiped after 60 days?

Providing I'm still paying my bills and making calls / texting / using data, then the personalised voicemail facility is still part of my account and is therefore still being paid for.

It's unfair that GiffGaff will wipe the personalised voicemail message I created if I've been lucky and managed to answer all my calls for 61 days in a row. Just because I have had no need to access voicemail does not mean I don't want my message anymore.