Leave a legacy.

60 day voicemail frustration

By: andreww | 14-05-2013 16:26


A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :smileysad:


If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!


This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed :smileywink: 




by: wanabewag_ds
on: 02-12-2017 18:15


This is giffgaff "feature" so frustrating.

So why do Giffgaff REFUSE to listen to 819 people who have voted to leave this silly "feature" active.

Giffgaff has around 6 million user accounts. If each one has to reset their voicemail password and settings (to get rid of that annoying message that won't go away) every 60 days. I just dod this and noted that it took me 4 minutes to go through the whole performance.

At 15p per minute, this cost me 60p. I need to do this approx 6 times per year. That is £3.60 extra revenue for Giffgaff.

Multiplied by 6 million, that is £21.6million per year. THIS IS WHY GIFFGAFF DOES NOT REMOVE THIS "FEATURE"

What can we do about it? (given Giffgaff are doing NOTHING)

  • Move to another supplier
  • Use social media to make others aware and so impact the number of current customers, plus warn-off some new propsects.
  • Update the Wikipedia article of Giffgaff about this scam
  • Got any other ideas?
by: w1gg1ns
on: 12-01-2018 15:20

This 60 day business is a great irritation to me - I have a GiffGaff account which I use for a charity I am secretary of, for which usage is sporadic. It's important to me that a custom voicemail message should be there. There are better things to do in life than trying to keep tabs on whether the number has been used in the last 60 days or not. Don't know when each 60 day period begins, or whether it is rolling. I don't believe GiffGaff even tell you it's going to happen.

If I decide to leave GiffGaff, this will be the main reason why.

by: beautifulflowers
on: 20-11-2017 19:47


by: eluminea
on: 14-11-2017 17:17

That's a good idea. Definitely worth considering.

by: gjacks1
on: 22-10-2017 20:22

this would be good , I'm surprised its not there already !

by: zarafaith
on: 23-03-2018 11:31


by: anniebanannie0303
on: 22-03-2018 15:20

Great idea

by: dawjoh
on: 17-03-2018 17:13

yes I agree this would be great for customers

by: ianduzit
on: 17-03-2018 13:57

One more little known fact I now know and an explanation why I get the please set up your voicemail message. I answer the majority of my calls, but it is very frustrating to have to reset it. As long as the phone is active why not keep the voicemail active or perhaps send a text asking you to confirm renewal of voicemail

by: bearintheair
on: 17-03-2018 08:03

Great idea???? Come in giffgaff get this implemented for the gang