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60 day voicemail frustration

By: andreww | 14-05-2013 16:26

 

A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :smileysad:

 

If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!

 

This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed :smileywink: 

 

voicemail

Comments

by: picko19
on: 21-08-2016 12:04

Wow, I didnt know this, so thanks for that. This also needs to change.

by: suem15
on: 22-07-2016 16:43

I didn't know about this.  I haven't set up voicemail yet but would be annoyed if I had and it disappeared without notification.  Not sure whether to bother to set up voicemail now.

by: messageinabottle
on: 26-06-2016 12:51

This issue has been around for years now. Why is it taking so long to do something about it?

by: joepainter
on: 10-06-2016 16:24

This has been driving me nuts. I hardly get any voicemails, but when I do I have to set my PIN even though I've done it many times before. I can't see any reason why there should be a 60 day limit, but if there is a good reason, then please can you add a mention of it to the recorded prompt when you set your PIN. E.g. "Thanks for setting your PIN - please remember if you don't access it for 60 days it will be reset and you will have to set new PIN."

by: blue1212
on: 20-05-2018 09:45

I fully agree with you on this one

by: ashleybristoluk
on: 04-03-2019 14:53

agree

by: nsafford
on: 10-11-2019 12:17

The 60 day limit is a disastrous policy. Cancelling a vital service without any notification at all is a terrible way to treat your customers. It seems pretty silly to cancel it at all, but to do it without even sending a notification is downright contemptuous.

by: ajmobile
on: 08-11-2019 13:38

Absolutely!

by: starkey93
on: 08-03-2019 02:22

Aha I like it

by: ashleybristoluk
on: 04-03-2019 14:51

agree

by: claire1uk
on: 28-02-2019 18:14

Can't understand why this isn't already implemented.

by: jason1973tess
on: 01-02-2019 11:22

I have a voicemail setting on my mobile phone I don't use giffgaff voicemail so there must be an app you can download for voicemail to train to do away with having to pay that