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60 day voicemail frustration

By: andreww | 14-05-2013 16:26

 

A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :smileysad:

 

If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!

 

This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed :smileywink: 

 

voicemail

Comments

by: picko19
on: 21-08-2016 12:04

Wow, I didnt know this, so thanks for that. This also needs to change.

by: suem15
on: 22-07-2016 16:43

I didn't know about this.  I haven't set up voicemail yet but would be annoyed if I had and it disappeared without notification.  Not sure whether to bother to set up voicemail now.

by: messageinabottle
on: 26-06-2016 12:51

This issue has been around for years now. Why is it taking so long to do something about it?

by: joepainter
on: 10-06-2016 16:24

This has been driving me nuts. I hardly get any voicemails, but when I do I have to set my PIN even though I've done it many times before. I can't see any reason why there should be a 60 day limit, but if there is a good reason, then please can you add a mention of it to the recorded prompt when you set your PIN. E.g. "Thanks for setting your PIN - please remember if you don't access it for 60 days it will be reset and you will have to set new PIN."

by: blue1212
on: 20-05-2018 09:45

I fully agree with you on this one

by: ashleybristoluk
on: 04-03-2019 14:53

agree

by: beauferal
on: 01-06-2020 11:17

Have you decided whether you are going to stop resetting our voicemail accounts as yet? It is very frustrating. If you are not going to stop doing it, can you let us know why not?

by: barishna
on: 05-05-2020 06:25

good sounds

by: persco
on: 30-04-2020 19:34

I also support this. I don’t see the point of the 60day reset

by: vijay42924
on: 19-04-2020 14:29

voted

by: planetming
on: 15-03-2020 17:06

Exactly. Get it done O2.

by: muddycalhoun
on: 08-02-2020 15:22

100% supported, when I eventually discovered why my pin was gone (Giffgaff SIM used for backup/private phone so not much by way of messages) and needing resetting, I couldn't believe it and never encountered anything of the sort before.

The worst thing was a request in H&S from someone who didn't know about it and all the voice messages from a deceased family member was lost by this mechanism.