Look After the Pennies: The Pounds Do the Rest
By: ryaneberry | 28-12-2012 17:45
Firstly sorry for another idea so soon.
I was looking at buying my next goodybag for the next month coming and realised that there was no way of directly using a voucher to buy a goodybag. Of course there is a fairly simple way - redeem the credit from the voucher then buy a goodybag with that credit. However there then becomes a couple of problems. For the first timers, they may not know how to convert credit to a goodybag, what do they do... asks in Help section.
The main problem though is the odd few pence that is lost (perhaps through background data) the member again goes to the Help section. They then have to talk to an agent - we all know how long that can take - all this happens and the member wonders whether he/she should have joined/ are giffgaff a scam etc. etc.
When buying a goodybag, for the first or umteenth time, if there was an option to buy a goodybag directly from a voucher, this would reduce the work load of the agents and redcuse the costs to giffgaff as they no longer have to pay out odd penies all the time. Look after the pennies and the pounds will look after themselves - as the saying goes