Leave a legacy.

Split Contribute into Bugs Section + Suggestions Section

By: cim | 09-11-2012 10:12

Contribute sections currently states that it is for the following:

"Found a gremlin or seen something that needs tweaking?"

and...

"Have a great idea for giffgaff that needs fleshing out, or thought of a brilliant way to promote giffgaff – share with us"

        - but these are two very different things.

IDEA:

Gremlins/bugs should be reported in its own section i.e. separate from suggestions of ideas/promotions

If implemented, the bugs section could then operate more like the ideas section. A status could be added e.g.

  • known issue / duplicate
  • not a bug
  • more info needed
  • can't reproduce
  • new bug - thanks for letting us know

etc ... (ideally with also an indication on priority of fixing it)

Why is this needed?

We are encouraged to forward gremlins and bug reports to the forum, not send to an Agent.  Yet it seems possible for a reported issue to essentially sink without trace in the forum. The OP may never know if Giffgaff have even read it or is doing anything about it. This can't be best way to handle these issues.

Benefits

Much better issue tracking

Reassurance to those who take time to report issues that they have not been ignored.

Good idea? What do you think?

Comments

by: mijthebarber
on: 05-08-2020 12:12

Very well thought out

by: barishna
on: 05-05-2020 06:22

yes please agree with you

by: vijay42924
on: 19-04-2020 23:50

voted

by: muddycalhoun
on: 10-02-2020 09:24

Seems to me contribute functions fine, so it's a no for this one.

by: starkey93
on: 08-03-2019 02:03

I don't like this not for me

by: p7dwy
on: 18-01-2019 13:59

Very old idea, it should of been well sorted out by now.

by: bethanykelly
on: 18-06-2018 14:46

Marvellous!

by: mikeclubs181040
on: 11-05-2018 15:59

Hello everyone, what a great Idea. I would love to see this implemented.

by: beautifulflowers
on: 05-06-2017 18:06

??

by: beautifulflowers
on: 05-06-2017 18:06

Superb....