This idea is similar to:
Except I'd like the option of being able to control which texts we receive from giffgaff not just emails.
After asking for help from the community on how to disable SMS's which I do not deem important SMS-from-43431-and-quot-Do-you-want-to-hear-about-us it seems it's not possible.
OK, I accept they are not that often, on average once every week or two, compared to every day when I first joined and hadn't disable marketing preferences. But the ones that still come through from 43431 I still don't find useful nor important.
Examples of the ones that still come through are:
"Hi your goodybag is about to expire on ***. If you haven't already, go to giffgaff.com to set your goodybag to recur."
- I already know this and my goodybag is already recurring...
"Thanks for helping giffgaff in ***, so far you've earned £****. Check out your latest recommended plan at My giffgaff. Cheers".
- I already received an email summarising this.
So I'd like the option of what type of SMS's (and emails) I can receive:
- goodybag expiry
- balance alerts
- low balance
- important announcements
In this case, I'd only like to receive very important annoucements by text. By this I mean, where giffgaff really need me (not want) to take action concerning the topic of the SMS. Random example of what an important message might be: "your account will be terminated unless you topup in the next 10 days".
Receiving an SMS or phone call, to me, is more direct and normally means I need to take action. I prefer to receive general information by email which I can check at my own leisure. I also travel a lot and have my phone switched on for emergencies. So I hate when I'm in a different time zone and get a text (or worse a phone call) from the UK which wakes me up in the middle of the night, for a bit of sales and marketing.
Contact preferences, should be enhanced to include email/SMS preference and giffgaff should properly categorise what is considered as important announcements.