Leave a legacy.

Bug Tracker

By: 930913 | 19-06-2012 08:13

sheddi wrote:

 

Spoiler

You could usefully implement a bug tracking system, as used by software projects worldwide. Even if you only give Joe Public "read" priveleges, rather than allowing us to add bug reports directly, it would let us know what bugs you're aware of and what you're doing to fix them.

 

I would like to think that giffgaff have already got a bug tracking system that is in use internally; if you were to make some or all of it publicly visible, it would go a long way towards assuring us, your customers, that you take bug reports seriously and are doing something about them.

At the moment, bugs, glitches, typos, etc. are spread all over the forum (the reports, and the bugs). As sheddi suggested, and I think it of great benefit, to have a bug tracker, such as bugzilla, for giffgaff.

 

This will allow members to report bugs centrally, we will be able to see the state of them (new, being investigated, fixed, etc.) and have them neatly organised.

 

Example:

  • In the case of a website typo, a bug can be filed as a website problem, and will automatically notify one of the website developers to fix it.
  • In the case of PMs not working, a bug can be filed as a lithium problem, and any member affected can comment that they are affected too.
  • In the case of goodybag inconsistencies, a bug can be filed, elevated to urgent and other members affected directed to that report.

Any dupes can be redirected or merged. We already have idea gardeners, bug gardeners anyone?

Comments

by: barishna
on: 29-05-2020 03:55

agree

by: vijay42924
on: 23-04-2020 11:53

voted

by: muddycalhoun
on: 16-02-2020 13:18

Seems like bug reporting is always going to be needed, I can't imagine any system ever being free of bugs and glitches.

If we members report a bug, we would like to see that is being addressed and how the fix is coming along.

From experiencing a huge bug with the new flarum community hosting and it's ability to recognise my old windows phone, cutting me off from interaction with H&S, contribute etc, although I could still get access to labs all payback calculations didn't recognise my being logged in.

I was informed by the agents that this was going to be addressed at the start of this year but it would be good to have a place to check out progress, like feedback on feedback

by: mezeit
on: 08-12-2019 20:00

Go community go.

by: bing5582
on: 15-11-2019 14:50

Good idea

by: star8413
on: 28-10-2019 22:38

good idea

by: p7dwy
on: 18-01-2019 13:52

Very old idea, it should of been well sorted out by now.

by: mikeclubs181040
on: 21-07-2018 19:59

Hello everyone, what a great Idea. I would love to see this implemented.

by: bethanykelly
on: 18-06-2018 16:06

Marvellous!

by: adamtheant
on: 04-04-2018 01:18

defo agree with this :)

by: adamtheant
on: 02-09-2019 21:13

Would be great