You could usefully implement a bug tracking system, as used by software projects worldwide. Even if you only give Joe Public "read" priveleges, rather than allowing us to add bug reports directly, it would let us know what bugs you're aware of and what you're doing to fix them.
I would like to think that giffgaff have already got a bug tracking system that is in use internally; if you were to make some or all of it publicly visible, it would go a long way towards assuring us, your customers, that you take bug reports seriously and are doing something about them.
At the moment, bugs, glitches, typos, etc. are spread all over the forum (the reports, and the bugs). As sheddi suggested, and I think it of great benefit, to have a bug tracker, such as bugzilla, for giffgaff.
This will allow members to report bugs centrally, we will be able to see the state of them (new, being investigated, fixed, etc.) and have them neatly organised.
- In the case of a website typo, a bug can be filed as a website problem, and will automatically notify one of the website developers to fix it.
- In the case of PMs not working, a bug can be filed as a lithium problem, and any member affected can comment that they are affected too.
- In the case of goodybag inconsistencies, a bug can be filed, elevated to urgent and other members affected directed to that report.
Any dupes can be redirected or merged. We already have idea gardeners, bug gardeners anyone?