Leave a legacy.

Handling multiple SIMs from a single company/family account

By: ivida | 14-02-2010 02:10

This idea was brought up by several posts earlier (see 1,2) and Vincent has even posted

a partial solution, but apparently it hasn't yet made it to this page.

The proposal is to have the possiblity to handle more than one SIMs from

a single account. This would be useful for companies, families, couples

and any other groups, if handling of the SIMs' administration/finances

is performed by one person.

The point is not necessarily to have only a single account for the SIMs,

i understand that at the moment the system requires the creation of an

account for each SIM.

The point is much more to have the possibility to define a master account from

which you can access relevant settings of all the SIMs within the associated pool.

Not only to top-up (this is not a problem as you can top-up any number through

the giffgaff pages) but also to activate/inactivate auto top-up or set speding limits, etc.

Another important aspect of a company/family pool os SIMs would be to handle the

credits more flexibly: to have the possibility to transfer credit from one SIM to

the other. Tthere was some discussion about implementing some form of credit

transfere on giffgaff (1,2) - in my opinion company/family SIM pools would be a good

argument to push such a feature and also an excellent context for the development

and testing.



by: shaneb2301
on: 17-07-2015 15:46

I totally agree as I manage 4 accounts (family) and we all have seperate user names.  The issue I have/had was that my first account for my daughter I set up using my name.  Not being able to change this knowing what I know now is a bit of a pain.  I have just posted about this matter here: https://community.giffgaff.com/t5/Contribute/giffgaff-Ecom-team-seeking-feedback-SIM-Activation-amp-joining/m-p/16975751#M395116

by: yzroth
on: 10-07-2015 13:24


by: witstertvgwhqg
on: 09-07-2015 12:24

Mcphee70 and littlemisszoe: so what if an idea has been submitted previously. giffgaff relies on your attitude to keep good challenges/suggestions on the backburner or out of sight.

Well done, tcmuffin1.

As an accountant, there is no good reason that each client cannot have multiple sub-accounts, i.e. 1 per SIM. The alternative is multiple, similar, logins with 1 password.

What is of concern is giffgaff's, and other msp (mobile service providers), refusal to provide monthly statements detailing usage, i.e. calls, texts and internet. By not doing so giffgaff, and other msp, can make wild claims that individuals are making massive usage of bandwidth without justification (evidence thereof). Remember, download and upload speeds on 3G and 4G are low in comparison with those over landline-based broadband. Don't believe me? Take the time to visit Ofcom's website. The furore about so-called excessive usage is not really about excessive usage BUT is about communication service providers profiteering being squeezed by Ofcom and the EU. Consider 3's "Feel at home" offer whereby internet surfing in certain countries can be as cheap as at home because as their customer you are using your device at the same rate as you would be in the UK/Britain.

Forget about the single account issue. Concentrate on the issues that empty your pockets and fills theirs.

by: wardjodie
on: 26-06-2015 10:49

agree, this is a nightmare - have 5 people in house on giffgaff all with different goodybags and different usage but I manage all of them - have to keep logging off and on again and have 5 different accounts and passwords to remember. 

by: mrandmo
on: 21-06-2015 10:13

Definitely would add to the ease of use.

i have recently got my 2 elderly parents Giff Gaff sims, and had to open 2 new accounts, when i wanted to manage the payments and the goody bags.

Can see the same need for parents and children, too.

by: tezza3670
on: 20-06-2015 15:23

brillant idea , having the same problems as you 

by: enchantedsun
on: 19-06-2015 20:28

Yes please, this would be very helpful. :)

You have my vote. :)

by: grantsutherland
on: 16-06-2015 14:24


by: grantsutherland
on: 16-06-2015 14:24

I think thats a good idea.I look after 3 accounts and i have to log in three times to check each account.grantsutherland.

by: navvy
on: 09-06-2015 14:38

People sometimes accidentally topup the wrong account, or an old account.  If all their accounts could be linked and shown on a single dashboard that might help - or maybe cause more confusion?  

On Google Chrome browser, if you let it store your passwords, the login page will show a list of your usernames so you can easily choose the right one.  Best to change the avatar on your dashboard, so that you can see more easily which account you are currently logged into.