Leave a legacy.

Handling multiple SIMs from a single company/family account

By: ivida | 14-02-2010 02:10

This idea was brought up by several posts earlier (see 1,2) and Vincent has even posted

a partial solution, but apparently it hasn't yet made it to this page.


The proposal is to have the possiblity to handle more than one SIMs from

a single account. This would be useful for companies, families, couples

and any other groups, if handling of the SIMs' administration/finances

is performed by one person.


The point is not necessarily to have only a single account for the SIMs,

i understand that at the moment the system requires the creation of an

account for each SIM.


The point is much more to have the possibility to define a master account from

which you can access relevant settings of all the SIMs within the associated pool.

Not only to top-up (this is not a problem as you can top-up any number through

the giffgaff pages) but also to activate/inactivate  auto top-up or set speding limits, etc.


Another important aspect of a company/family pool os SIMs would be to handle the

credits more flexibly: to have the possibility to transfer credit from one SIM to

the other.  Tthere was some discussion about  implementing some form  of credit

transfere on giffgaff (1,2) - in my opinion company/family SIM pools would be a good

argument to push such a feature and also an excellent context for the development

and testing.



by: prescilla_g giffgaff Staffer
on: 01-03-2018 15:22

Hi folks,

Just a little bit of a (long-awaited!) update from us.

We know that it’s taken a while for this idea to get off the ground, but we’re now looking at Handling multiple SIMs from one account, one of our top ideas on the giffgaff Lab. We want to understand how you feel about any problems you might be facing about managing multiple account management and if you'd be able to benefit from making this idea a reality.

We’re looking at a first version of what we’re calling ‘giffgaff Multi-account’ for the time being (official naming later will come a little later), and wanted to run it past members who voted on the idea on Lab first.

We've knocked up a little description of what this feature could do:

giffgaff Multi account

giffgaff Multi-account will allow you to manage multiple giffgaff accounts in one space - whether you own multiple devices or are responsible for a group of people.

With giffgaff Multi-account you can:

Open new accounts under one log inMonitor usage across accountsManage goodybags and top-up across accounts

Save time and keep it simple with giffgaff Multi-account.

We'd love to hear your thoughts on this idea and how it would make your lives a little easier. Pop on over to this really quick survey and share your feedback here. We can't wait to hear from you and get this idea off the ground!


by: secondcoming
on: 01-06-2018 17:26

I have 4 sims in 3 different phones and one iPad. It seems most strange when I first tried to purchase a second sim. i actually thought it was a mistake so I gave myself the name second coming in case someone would notice I had two accounts!! I have an old nokia which can surf the internet but I prevent it from doing that so its battery only needs charging once a week Ah bliss I have one sim in an iPad which helps with interrogating charge points for electric cars . And I have a chinese Android phone which was good value and came with a chinese instruction leaflet because I like a challenge It holds two sims and needs feeding electric juice after about 12 hrs of doing things without any request from me and I am hopelessly lost by it. I would love a multi account just for me

by: josingh20
on: 08-06-2018 23:32

Everything you have described is exactly what we are asking for. Multi account? Yes please

by: jermanicus
on: 25-06-2018 10:06

Agree 100% with the multi-account proposal. In my experience GG is the only provider which doesn't already do this so it would be good to have.

by: stephen872
on: 27-07-2018 09:39

Sounds great, I manage four sims currently for the family and this would make it a lot easier????

by: ramnathsharma12
on: 09-08-2018 10:43

When will this be available?

by: sandy45640
on: 09-08-2018 14:46

Yes please... as soon as possible. I don't mind testing a Beta version.

by: nickyheywood
on: 13-08-2018 10:06

Yeah please

by: cheesefarm2
on: 02-10-2018 14:51

Those requirements work for me, in addition, as an existing customer managing more than one phone account I would like to be able to move the existing accounts into the new multi-account without having to create new ones.

by: cbknit
on: 15-10-2018 15:53

This is a great idea for families; I'd love to log in and top up the kids' accounts at the same time as my own or get alerts when they're running out of data/credit. It would be so helpful in day-to-day life. x

by: grahamscutt
on: 08-08-2018 07:40

This would be an excellent feature. I run a business so I run data enabled giffgaff sims from multiple devices. It really is a pain having to log in to multiple accounts.

by: ajg865
on: 09-03-2017 14:45

Would really like to see this implemented as I currently manage all the family Sims and logging in and out of accounts is a pain. I love the idea of transferring unused call time, sms or data to another SIM in the family, this would be a brilliant addition to this concept, as one SIM never uses data and the rest of us run out of it constantly. Please " make it so". I have been waiting patiently for this since I joined 18 months ago.

by: gibraltar45
on: 06-09-2017 20:13

I totally agree with this it would be brilliant.

by: lauren_amy
on: 17-09-2017 12:07

Great idea

by: gazsoulman
on: 18-09-2017 11:28

brilliant idea

by: 18050170
on: 21-09-2017 13:18

Good idea

by: shalomprincess
on: 28-09-2017 15:36

Wonderful idea.... Many of us fit into this category... (Constantly having unused credit, while others have out)...

by: markjoanie
on: 12-10-2017 11:39

Brilliant idea

by: llayton123
on: 27-10-2017 02:19

Agreed xx

by: vitola27
on: 28-10-2017 10:13

Super idea

by: battwo12345
on: 28-10-2017 20:23

Good idea

by: guderian2016
on: 16-11-2017 04:52

I also agree that it's a great idea

by: saqib1006
on: 08-12-2017 23:29

Amazing idea. Also i can keep a track of my families accounts in one go

by: stix1079
on: 03-03-2018 14:35

Good idea

by: adamtheant
on: 15-03-2018 00:27

Great idea

by: ellie009
on: 29-04-2018 09:49

Yes please, agree with all the above.

by: willettstex
on: 01-05-2018 11:04

deffo agree

by: blue1212
on: 07-05-2018 08:39

It's simple and effective

by: crippstar
on: 15-05-2018 09:50

Great idea, please implement it!

by: wilfymech
on: 29-05-2018 15:15

I have two of my kids on different accounts, the multi sim main account would be great as mentioned before to keep them topped up easier, alerts if the others are getting low to the main account holders handset would help further.

by: thegruffaloswife
on: 29-06-2018 10:37

Sounds like a great idea...am just in the process of getting eldest child a phone. Imagine it could get messy by child number 3!

by: lf11sg
on: 02-08-2018 15:03

Good idea

by: ketters
on: 11-08-2018 17:02

Wonderful idea, when's it being implemented? Please as stated earlier, 'Make it so'

by: peter_kemp_7
on: 10-09-2018 16:36

It would be great to be able to pool data and calls across family sims.

by: guysemerson
on: 04-04-2018 20:53

Agreed. Keep it simple.

by: persco
on: 29-11-2016 05:29

It's been suggested a gazillion times and being looked into. It would be good as I have a family of five all on giffgaff that I manage their accounts and sometimes it can be a pain. I forget my passwords at times and I refuse to write them down somewhere. Hoping giffgaff implements this sometime. 

by: emmalouisep93
on: 05-06-2018 13:13

i agree

by: srehman
on: 27-10-2016 21:05

This is very good idea and itwould be very helpful! :) 1+

by: guderian2016
on: 16-11-2017 04:51

I agree

by: aegbythesea
on: 15-10-2018 19:28

Please! I can't remember 5 logins, which phone renews when and trying to sort my dad's card out when pointed to his email was a nightmare. I need to be able to manage 5 sims from a single login, add nicknames so I know whose is whose and pay with a single card. Being able to transfer unused data between sims would be a bonus as would consolidating the renewals to one day a month

by: shabbas
on: 01-10-2018 20:26

this idea is perfect... it would make things so much easier to handle if one person can just deal with the finances.

by: my2234s
on: 29-09-2018 01:56

When you see posts about this subject going back years if doesn't inspire much faith that anything is seriously happening. The billing system seems to manage to instantly stop calls when there is no credit, pity other things can't happen as fast.

Never mind all the credit transfer and bells and whistles as a first step it would just be nice to have an administrative account that can sit above multiple sim accounts allowing easy access between them, via one log in page.

by: davidc_surrey2
on: 26-09-2018 08:20

This idea was submitted at the beginning of 2010 people! Still giffgaff have done nothing about it.

This idea is so old that my kids have now grown up and would need to have their own accounts anyway now they are over 18 (although I still seem to be paying them!! :-) ) This idea must also have about the most votes for an idea so it makes a mockery of the "mobile network run by you" and any concept of giffgaff listening to us when some ideas which have been implemented have only received 200 or so votes.

My family have been with giffgaff since 2009 because is really is the best mobile network and this would have been a very useful facility provided you let certain numbers split off to their own account if the administrator wanted that. I expect that is the one reason this has not happened. Same reason you can't change your account name - badly written accounts software that uses the name as the account ID rather than an account number! It's one of those facilities - like being able to pay by direct debit - that are important and almost essential features that never get implemented despite so many people needing/wanting it. Sometimes you have to wonder what on earth giffgaff think they are doing.

Come on guys, sort this out finally. It's too late for my family but would help others as well as small businesses.

by: mrscar
on: 21-09-2018 23:20

Yes would be great to log in only once to manage our 4 family accounts, for example when updating payment cards. Also to share data allowances with other family members would be very useful.