Leave a legacy.

Orders not reserved pending loan approval

By: budgiesdsd | 30-11-2019 15:16

In the ordering process, when a buyer applies for a loan, there needs to be a brief warning that their order will not be held in reserve until the loan approved.

In other words all unconfirmed orders will expire after the 30 minute deadline even if a loan has yet to be approved by Giffgaff's partner.

I did not realise my order for a phone was not held in reserve pending approval of the loan. So when I attempted to complete my order, there were no more in stock.


by: cox1641
on: 28-05-2020 23:32

I agree

by: helen_starkey
on: 26-05-2020 11:22

this is abit of a poor model to be fair giffgaff really do need to take time to look at this model as it is not fit for purpose and can be very upsetting for giffgaffers looking to purchase phones on a monthly basis, if giffgaff are looking to continue to do this they would really benefit from seeing if there is another way to look into how customers can get the money for the phone and decisions a lot quicker so they get the device they want when it is in stock otherwise the service is not fit for purpose and they may aswell just offer buy in full phones instead of monthly plans as that would make more sense and stop the hassle of not getting the handset you really want.

by: jesi23
on: 26-05-2020 12:26

The problem with the loans is not giffgaff, but rather the length of time it can take Ratesetters to find a ‘lending partner’ (or ‘lending partners’) for the member seeking a loan. Ratesetters is a ‘peer-to-peer’ lending facilitator, as I understand it, which can arrange lower-cost loans for eligible members (over 18, I think). ………

They are quite independent of giffgaff.

by: jesi23
on: 26-05-2020 12:26

……… rather than apply for ‘loans’ my grandchildren have come to me, and pay me back by monthly standing order into my bank account. ……… . This works quite well, because they can pay in full, as you suggest. in the first place……

… if I paid outright on their behalf, the phone would not go to them, but to me, which would be awkward. …

by: ahreh20
on: 24-05-2020 16:14

Brilliant idea.

by: shanw20
on: 24-05-2020 16:14

I agree

by: erzse49
on: 24-05-2020 15:02

good idea

by: espuelita
on: 20-05-2020 12:20

Yes, this is reasonable to put up a warning like this.

There is a lot of confusion generally among all sorts of shopping and service sites how long stuff is actually reserved for.

Makes even more sense where there is limited availability, even down to a single handset as is the case here.

by: fivepints1
on: 19-05-2020 09:53

I am considering buying an SE2020, I will probably use the loan option

Was not aware of this. So this has my vote

by: mr09
on: 17-05-2020 20:32


by: moham34818
on: 09-05-2020 06:59


by: snus1
on: 30-04-2020 21:00


by: matth23975
on: 07-05-2020 13:09


by: iccle02
on: 30-04-2020 17:23

great idea