Leave a legacy.

Say Restart on welcome text

By: abreaction | 22-11-2019 18:01

I have just started using giffgaff and transferred my old number over. When I recieved notification that my number had transferred,it said

Congrats, your old number has been successfully transferred to giffgaff and you are now a fully fledged giffgaffer! Any more questions? Visit giffgaff.com/help

SoI thought all was ok. That was Tuesday. I thought that was it but I couldn't texts to work, or the phone. Today (Friday) I had a head slap moment. If course I should have have restarted my phone. Once this was done,I was released!

Please consider the adding in the welcome message to restart your phone. This will help plebs like me get going quicker.

Thanks

it came to me after a head slap moment!

Comments

by: haleemanoor
on: 26-09-2020 23:07

Brilliant idea

by: glynne1
on: 23-09-2020 09:00

I had the same problem (and the same head slap moment!) and mentioned this to giffgaff years ago. Shame they still haven't done it

by: romorton
on: 18-09-2020 09:59

Making life easier for new members from their very first encounter is a must. It takes a bit of adjusting from a number to call for help to having to use the site. A helpful start is good

by: wilja
on: 21-08-2020 10:11

yes totally agree, something so simple will make a huge difference to the amount of questions on help and support forum

by: rabz24
on: 16-08-2020 01:37

i like it

by: vijay42924
on: 15-08-2020 09:07

great idea

by: kevincunno
on: 14-08-2020 10:43

I totally agree with you the restart should be mentioned in the welcome message so you have my vote

by: azizr27
on: 17-07-2020 17:59

Good idea

by: dixier0ver
on: 13-07-2020 16:47

Agree.

by: shahz87600
on: 27-06-2020 20:56

supported