Leave a legacy.

Say Restart on welcome text

By: abreaction | 22-11-2019 18:01

I have just started using giffgaff and transferred my old number over. When I recieved notification that my number had transferred,it said

Congrats, your old number has been successfully transferred to giffgaff and you are now a fully fledged giffgaffer! Any more questions? Visit giffgaff.com/help

SoI thought all was ok. That was Tuesday. I thought that was it but I couldn't texts to work, or the phone. Today (Friday) I had a head slap moment. If course I should have have restarted my phone. Once this was done,I was released!

Please consider the adding in the welcome message to restart your phone. This will help plebs like me get going quicker.

Thanks

it came to me after a head slap moment!

Comments

by: billpage84
on: 31-12-2020 22:26

great reminder for people that are not very technical

by: billpage84
on: 31-12-2020 22:26

great reminder for people that are not very technical

by: billpage84
on: 31-12-2020 22:26

great reminder for people that are not very technical

by: oliviazali
on: 29-12-2020 10:39

Good idea

by: gadgetguy
on: 26-12-2020 17:20

Spelling mistake there i think

"if course"

Of course you should've restarted your phone. This is how the new GG settings, that were sent to your phone, get activated.

by: janhun
on: 20-12-2020 22:28

good idea , could help make life easyer

by: bisma26475
on: 13-12-2020 18:28

Yes it should...something so simple sorted can help many in future!

by: ephyx19
on: 28-11-2020 23:22

Good idea, but could you just suggest restarting your device on the website; on the SIM activation page as well Number Transferring, and maybe in the FAQ's as well.

I was waiting hours for my SIM to activate, it says it usually only takes minutes, but can take up to 24hrs.

It should also say "You may need to restart your device"

I was waiting patiently... for an hour. Then I had a look at the FAQ's, but didn't find anything helpful.

After 7 hours, I'm looking through the website again and I come across this "New Idea" in the Labs

I restarted my phone and the SIM started working immediately, I have only just now received a welcome txt from GiffGaff

by: mwdpatz
on: 15-11-2020 16:23

Yes, same happened to me. I must have been waiting around for HOURS before I realized. It's not a big deal at all, but pretty simple to implement I'd have thought.

by: amandahclark
on: 19-10-2020 23:58

this would have confused me as I didn't need to do anything