Leave a legacy.

It's you not me

By: garyjscott03 | 13-09-2019 07:28

The structure of the usage survey for 'no usage' is based around calls and texts. I am a light data only user and the survey does not take this into account.

You should change the questions to take into account that some users like myself may only use data and I'm able to confirm your package is perfect for my needs.

Frustrated at not being able to provide a constructive survey response.


by: jamaica1962 giffgaff Staffer
on: 13-09-2019 10:54

Hey GaryjScott03.

Sorry for being a source of frustration. My team sends out these standardised surveys based on a very simple algorithm. I'll look into this and provide a fix or caveat going forward.


by: joolzian
on: 27-09-2019 09:37

Great to see such a quick reaction. :)

by: cloughey
on: 14-09-2019 13:59

Sounds reasonable, a lot of people will be data only users.

by: sarahbanahnah
on: 13-09-2019 21:26

Excellent Idea. You have got my support!

by: ungourin
on: 14-10-2019 15:56

OK it'll be good to see if this happens

by: erzse49
on: 14-10-2019 05:44

good idea

by: lindafarmer67
on: 12-10-2019 16:39

I hardly use my data but my daughter flies through hers. She can’t afford a bigger package why can’t I transfer my dater

by: joker36062
on: 11-10-2019 17:24

great idea I'm a data only user mostly .....

by: haseebhejazi
on: 07-10-2019 22:22

good idea

by: jcwil98
on: 07-10-2019 13:51

My sister only uses the phone for calls and texts, so has no need for all those GB giff gaff give her .So how can I change this for her.

by: amerj21
on: 10-10-2019 19:58

I suggest that you try to find a different goody bag for her that is beneficial enough and doesn't give you too much or too less. Hope i could help ????

by: helen95544
on: 07-10-2019 06:23

A lot of users especially teenagers communicate mostly through social media which obviously requires data, so people often look for the best data packages rather than the amount of texts and calls they can get.