Leave a legacy.

It's you not me

By: garyjscott03 | 13-09-2019 07:28

The structure of the usage survey for 'no usage' is based around calls and texts. I am a light data only user and the survey does not take this into account.

You should change the questions to take into account that some users like myself may only use data and I'm able to confirm your package is perfect for my needs.

Frustrated at not being able to provide a constructive survey response.


by: jamaica1962 giffgaff Staffer
on: 13-09-2019 10:54

Hey GaryjScott03.

Sorry for being a source of frustration. My team sends out these standardised surveys based on a very simple algorithm. I'll look into this and provide a fix or caveat going forward.


by: joolzian
on: 27-09-2019 09:37

Great to see such a quick reaction. :)

by: jeffjackson
on: 19-01-2020 19:51

Hi there Jamaica???????? I agree with your respondent previous. V. Happy with all Giffgaff do . Just one query about this string . Why is there nothing more recent than September 19 ? Just asking (I mean you’ve got presumably several hundred thousand users and v. little feedback or indeed responses) ? Jeffj

by: danny198730
on: 25-01-2020 20:13

I've been a giffgaff user for years but only now reading and replying to comments maybe people dont look and comment no matter how many there are ...

by: ryanscfc2003
on: 06-02-2020 12:04


by: muflon85
on: 17-10-2020 08:44


by: cloughey
on: 14-09-2019 13:59

Sounds reasonable, a lot of people will be data only users.

by: 12cristianag12
on: 21-11-2019 16:29


by: jeffjackson
on: 19-01-2020 19:42

Often felt like I was buying more than I wanted or in fact needed due to lack of choices, maybe Giffgaff will fix????

by: cclay36
on: 02-02-2020 18:18

I only really use text messages and data, by the end of the month I still usually have around 40 thousand minutes left to use up. Think I could do with a larger data plan unlimited text and around 100 minutes.

by: ryanscfc2003
on: 06-02-2020 12:05

I Agree I'm The Same I Use More Data Than Anything Else

by: gerz186
on: 15-12-2020 21:50

Yeah same

by: sarahbanahnah
on: 13-09-2019 21:26

Excellent Idea. You have got my support!

by: eluminea
on: 25-04-2020 22:53

Thank you for it!

by: asap46
on: 10-01-2021 12:01


by: bisma26475
on: 19-12-2020 22:51

not bad...can be useful to many people!

by: rabz24
on: 19-12-2020 22:37

nice idea

by: fofan15
on: 05-12-2020 12:37


by: fofan15
on: 05-12-2020 12:37


by: wioletastraszewska50
on: 01-10-2020 16:43


by: haleemanoor
on: 27-09-2020 00:19