Leave a legacy.

It's you not me

By: garyjscott03 | 13-09-2019 07:28

The structure of the usage survey for 'no usage' is based around calls and texts. I am a light data only user and the survey does not take this into account.

You should change the questions to take into account that some users like myself may only use data and I'm able to confirm your package is perfect for my needs.

Frustrated at not being able to provide a constructive survey response.

Comments

by: jamaica1962 giffgaff Staffer
on: 13-09-2019 10:54

Hey GaryjScott03.

Sorry for being a source of frustration. My team sends out these standardised surveys based on a very simple algorithm. I'll look into this and provide a fix or caveat going forward.

L

by: joolzian
on: 27-09-2019 09:37

Great to see such a quick reaction. :)

by: jeffjackson
on: 19-01-2020 19:51

Hi there Jamaica???????? I agree with your respondent previous. V. Happy with all Giffgaff do . Just one query about this string . Why is there nothing more recent than September 19 ? Just asking (I mean you’ve got presumably several hundred thousand users and v. little feedback or indeed responses) ? Jeffj

by: cloughey
on: 14-09-2019 13:59

Sounds reasonable, a lot of people will be data only users.

by: 12cristianag12
on: 21-11-2019 16:29

Agreed

by: jeffjackson
on: 19-01-2020 19:42

Often felt like I was buying more than I wanted or in fact needed due to lack of choices, maybe Giffgaff will fix????

by: sarahbanahnah
on: 13-09-2019 21:26

Excellent Idea. You have got my support!

by: jeffjackson
on: 19-01-2020 18:45

Hello all. as a consistent traveler to Ireland I find that as soon as I get there, the credit I keep with giffgaf,f to call from England to Ireland, which is nominally useful for a precise purpose, becomes default setting, and my goody bag is completely useless.!!!I am well used to roaming charges and applaud the changes to the same???? The question I have is “why does your app not allow seamless credit transfer?otherwise I find giffgaff to be a breath of fresh air,much needed in the sector! Well done Giffgaff not a lot to do folks. Given the greater volume of Irish,that travel to England than vice-versa you could arrange for a profit sharing enterprise.with the Irish networks (which are after all multinationals,much like yourselves) kind regards Jeff)

Edited
by: fishe26
on: 19-01-2020 00:27

I would like to be able to just buy a data pack why is this not possible

by: jeffjackson
on: 19-01-2020 19:03

I can only agree with u buddy it does seem a bit like signing up to a Sky tv deal when everyone has a mobile and maybe Netflix & Now tv clearly not needing terrestrial channels (or the exorbitant licence fee) I am a licence fee payer and do in fact love their work) but it definitely feels as though we are getting rinsed????

by: sunfl08
on: 15-01-2020 22:28

Thank you for the information kind sir. ????????????????

by: jeffjackson
on: 19-01-2020 18:55

Hi there I’m Jeff just posted for first time.can u explain all the questions to me? Have they adequately answered u (I mean was that a sarcastic thanks) trying to understand this process pal ????

by: erzse49
on: 14-01-2020 22:33

good idea

by: peterg92
on: 14-01-2020 22:27

Supported

by: peterg92
on: 16-01-2020 20:04

1

by: diver49
on: 12-01-2020 12:55

agree.

by: cynth81748
on: 06-01-2020 14:18

Good to know you put all into consideration