Leave a legacy.

It's you not me

By: garyjscott03 | 13-09-2019 07:28

The structure of the usage survey for 'no usage' is based around calls and texts. I am a light data only user and the survey does not take this into account.

You should change the questions to take into account that some users like myself may only use data and I'm able to confirm your package is perfect for my needs.

Frustrated at not being able to provide a constructive survey response.

Comments

by: jamaica1962 giffgaff Staffer
on: 13-09-2019 10:54

Hey GaryjScott03.

Sorry for being a source of frustration. My team sends out these standardised surveys based on a very simple algorithm. I'll look into this and provide a fix or caveat going forward.

L

by: joolzian
on: 27-09-2019 09:37

Great to see such a quick reaction. :)

by: jeffjackson
on: 19-01-2020 19:51

Hi there Jamaica???????? I agree with your respondent previous. V. Happy with all Giffgaff do . Just one query about this string . Why is there nothing more recent than September 19 ? Just asking (I mean you’ve got presumably several hundred thousand users and v. little feedback or indeed responses) ? Jeffj

by: danny198730
on: 25-01-2020 20:13

I've been a giffgaff user for years but only now reading and replying to comments maybe people dont look and comment no matter how many there are ...

by: ryanscfc2003
on: 06-02-2020 12:04

AmazingXxx

by: cloughey
on: 14-09-2019 13:59

Sounds reasonable, a lot of people will be data only users.

by: 12cristianag12
on: 21-11-2019 16:29

Agreed

by: jeffjackson
on: 19-01-2020 19:42

Often felt like I was buying more than I wanted or in fact needed due to lack of choices, maybe Giffgaff will fix????

by: cclay36
on: 02-02-2020 18:18

I only really use text messages and data, by the end of the month I still usually have around 40 thousand minutes left to use up. Think I could do with a larger data plan unlimited text and around 100 minutes.

by: ryanscfc2003
on: 06-02-2020 12:05

I Agree I'm The Same I Use More Data Than Anything Else

by: sarahbanahnah
on: 13-09-2019 21:26

Excellent Idea. You have got my support!

by: eluminea
on: 25-04-2020 22:53

Thank you for it!

by: louis14441
on: 03-08-2020 05:21

yeah I wish they had a package that had more data less calls and texts and for a cheaper price. They always have unlimited calls and data packages at reasonable prices but when it comes to data it’s £25 for unlimited data. I would rather have unlimited data and maybe 50/100 txts and calls per month because I only really use the data, I barely text anyone because everything is online nowadays! And calling....hmmmmm.... think maybe only call a taxi to be honest. I totally agree!!

by: chars30
on: 02-08-2020 17:53

I agree specifically as im furloughed means I have to budget my priority bills over data.. and managing through using free WiFi spots..

by: tiktak525
on: 28-07-2020 14:25

Very good

by: jesi23
on: 29-07-2020 11:31

This has been IMPLEMENTED (although evidence might suggest ‘not very well’ …)

by: rabz24
on: 16-07-2020 19:59

Excellent Idea

by: shahz87600
on: 27-06-2020 21:03

good

by: jenni44777
on: 24-06-2020 11:48

u should help the poor

by: vycto38
on: 25-06-2020 14:47

Ar fii o idie buna

by: aqeeb01
on: 21-06-2020 14:29

very good