Leave a legacy.

Block phone but enable sim swap

By: grayme45 | 10-09-2019 20:31

A common issue is people who have their phone's stolen or lost, report them lost but them have to wait for a new sim to arrive. With the more physical networks it is usually possible to block the phone in the phoneshop and then get a new sim activated there and then. It would be a good idea to be able to block your phone but then use the simswap process to quickly get back up and running.

It's a common help topic where people ask if they can do a simswap after reporting their phone lost/stolen, and end up activating a totally new sim


by: germansheppard234
on: 22-09-2019 13:10

well u can now just block phone and do sim swop if they want

U r given an option to do sim swop

Problem is so many just block both. Then account is also blocked till u get sim from giffgaff

by: bertiebat
on: 16-08-2020 16:52

This statement is wrong I'm afraid and keeps getting repeated. Though it may be possible to block just the phone only using an external site 'immobilise' as suggested elsewhere in the comments, it is NOT possible to just block the phone and not the SIM using the giffgaff site. See here https://www.giffgaff.com/support/lost/phone

by: bisma26475
on: 19-12-2020 22:58

isn't this something already available.good idea though!

by: farie66
on: 30-09-2020 06:45


by: haleemanoor
on: 27-09-2020 06:11

No point

by: vijay42924
on: 17-08-2020 17:04

not needed

by: jeff_elephant
on: 16-08-2020 11:18

I thought that you can already report your phone lost/stolen, block your existing phone, and then request a new SIM for SIM Swap??? I'm not sure what this Idea is suggesting that is new

by: bertiebat
on: 16-08-2020 16:54

Nope not an option on the site https://www.giffgaff.com/support/lost/phone

by: tiktak525
on: 28-07-2020 14:28


by: mij_sky
on: 19-07-2020 08:32

no point

by: azizr27
on: 17-07-2020 18:15

Brilliant idea I am facinated

by: hydromag
on: 22-06-2020 21:01

Makes a lot of sense.