Leave a legacy.

Block phone but enable sim swap

By: grayme45 | 10-09-2019 20:31

A common issue is people who have their phone's stolen or lost, report them lost but them have to wait for a new sim to arrive. With the more physical networks it is usually possible to block the phone in the phoneshop and then get a new sim activated there and then. It would be a good idea to be able to block your phone but then use the simswap process to quickly get back up and running.

It's a common help topic where people ask if they can do a simswap after reporting their phone lost/stolen, and end up activating a totally new sim

Comments

by: germansheppard234
on: 22-09-2019 13:10

well u can now just block phone and do sim swop if they want

U r given an option to do sim swop

Problem is so many just block both. Then account is also blocked till u get sim from giffgaff

by: leah244
on: 16-01-2020 00:04

supported

by: erzse49
on: 14-01-2020 22:34

good idea

by: erzse49
on: 14-01-2020 22:33

good idea

by: mij_sky
on: 06-01-2020 14:45

I've always liked this

by: ichweider1
on: 06-01-2020 13:24

The relevant help page has changed (during the recent migration?) because it used to include the following:

"You can use the Immobilise website to report the loss or theft of your phone. It's a national database and totally free of charge. The police can also use this database to return it to you if it is later recovered."

Meaning users could perform a sim swap and then report the phone lost via Immobilise

https://labs.giffgaff.com/idea/7129654/lost-sim-should-inform-of-sim-swap-alternative

https://labs.giffgaff.com/idea/35387/replacement-sim

by: tabedin
on: 05-01-2020 16:32

supported

by: johndfoster7
on: 31-12-2019 17:00

I like this idea

by: dennisbowen
on: 29-12-2019 02:27

You got my support

by: chloe65602
on: 26-12-2019 19:33

good idea