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Ask an Agent Via App

By: jamietford | 10-08-2019 21:19

Given how difficult it is to find "ask an agent" via your website and the faff involved in logging in, how about allowing asking to "Ask an Agent" via the app; this would really be useful and make life easier .. If we have an issue, the last thing we need is the faff and frustrating of logging into you website to ask an agent and log back in to check the reply; especially when we have the app installed

Multiple frustrations in trying to "ask an agent"

Comments

by: adventure17
on: 27-01-2020 15:56

I think this is a good idea as customer service does need to be improved.

by: muddycalhoun
on: 26-01-2020 14:15

Apart from being another repeated suggestion and on merit of the app being better for it.

I have to say,

First recourse is help & support that can solve most things if not you will be directed to the agents. That said, Is it difficult? I don't see it, so sorry but your premise is wrong from my experience.

You don't have to check for replies you are messaged.

I think that there is something wrong at your end with settings or just haven't looked carefully enough.

Have you ever needed to contact an agent? What happened to give you this impression.

Edited
by: danny56767
on: 24-01-2020 18:12

good idea

by: leah244
on: 15-01-2020 02:11

great idea voted

by: erzse49
on: 14-01-2020 22:38

good idea

by: gvmhb
on: 11-01-2020 09:22

Supported.

by: sleepingbeauty44
on: 11-01-2020 08:32

Good idea in principle.

But as someone told me a while ago. The agent link is 'hidden', presumably to stop the agents being inundated with messages /queries.

Plus that's what the Help and Support community is for.

We the gigfgaff members could end up with less payback if the agents are doing most of the work that we could be doing?

by: fabiyes
on: 07-01-2020 20:05

Wonderful idea

by: chloe65602
on: 26-12-2019 19:40

good idea

by: court79153
on: 26-12-2019 19:37

good idea