I am a very low user in terms of making calls, texts and mobile data. But, I receive a number of calls and many texts every month. With the introduction of extra authentacation for Banks, every login causes a One time passcode to be texted to me to enter. So it's vital that I have a working phone. I also use my phone for emails and browsing but use my home WiFi and not mobile data.
I get an email from you most months
asking - where are you? I tell you I am a low user but you keep asking,
The latest one says that if I don't use it, you will take all my
credit and close my Account.
It seems that you assess a customers usage soly based on calls, texts and mobile data that I make BUT the calls and texts that I receive are ignored.
Can you please consider including calls and texts received when assessing a low user.
I am a retired person and take my phone when out and about to use in an emergency - fortuneatly, I have not had to use it - yet.
When GiffGaff scared me by saying they might close my Account because I wasn't using the phone enough (according to the current rules).