Leave a legacy.

Consider ALL usage before closing an Account

By: dawragg | 09-08-2019 14:21

I am a very low user in terms of making calls, texts and mobile data. But, I receive a number of calls and many texts every month. With the introduction of extra authentacation for Banks, every login causes a One time passcode to be texted to me to enter. So it's vital that I have a working phone. I also use my phone for emails and browsing but use my home WiFi and not mobile data.

I get an email from you most months asking - where are you? I tell you I am a low user but you keep asking, The latest one says that if I don't use it, you will take all my credit and close my Account.

It seems that you assess a customers usage soly based on calls, texts and mobile data that I make BUT the calls and texts that I receive are ignored.

Can you please consider including calls and texts received when assessing a low user.


I am a retired person and take my phone when out and about to use in an emergency - fortuneatly, I have not had to use it - yet.


Regards

David

When GiffGaff scared me by saying they might close my Account because I wasn't using the phone enough (according to the current rules).

Comments

by: nigelbrooks
on: 02-09-2019 15:13

Really cannot support this.

It only takes one 5p text every six months to keep a SIM active.

Any less usage than this and giffgaff have every right to consider a SIM and account as unused.

They do send two warnings before termination and it is down to you to decide to spend 5p or not to keep the account active.

by: danny56767
on: 24-01-2020 18:12

I agree

by: bradturner
on: 22-10-2020 23:20

I too agree. If giffgaff didn’t have a cut off time for inactive SIM’s they’d be overloaded with inactivate account.

by: bisma26475
on: 09-01-2021 00:52

not bad idea though

by: andrew_demetriou
on: 28-12-2020 20:45

Good idea. Supported. You shouldn’t have to spend 5p to keep your sim active, even if it is a small amount. Giffgaff should see that the sim is active in that it receives messages and calls.

by: janhun
on: 20-12-2020 22:57

I agree dont knows how to text, don't use data make very few calls only need it if I am out about emergency ,, its hard as giff gaff got to work for us all

by: clara4
on: 25-11-2020 16:06

Supported

by: lornab103
on: 16-11-2020 13:45

I can't support this I'm afraid as it only takes one call or text message every six months to keep your sim card active. Deactivation after six months is not unique to GG and in fact some other networks are shorter than this (as low as every 84 days). The reason is so that unused numbers can be re-used. If they didn't do this, the possiblity of running out of numbers would increase.

by: haleemanoor
on: 27-09-2020 21:45

Supported this idea

by: jsmith2009
on: 09-09-2020 21:42

Generally agree. Some people don't use the phone much but they have now become essential for some things.

by: jolog
on: 23-08-2020 19:41

I thought dialing a freephone number counted? It doesn't even need to cost you anything

by: rabz24
on: 20-08-2020 20:33

supported