Leave a legacy.

Consider ALL usage before closing an Account

By: dawragg | 09-08-2019 14:21

I am a very low user in terms of making calls, texts and mobile data. But, I receive a number of calls and many texts every month. With the introduction of extra authentacation for Banks, every login causes a One time passcode to be texted to me to enter. So it's vital that I have a working phone. I also use my phone for emails and browsing but use my home WiFi and not mobile data.

I get an email from you most months asking - where are you? I tell you I am a low user but you keep asking, The latest one says that if I don't use it, you will take all my credit and close my Account.

It seems that you assess a customers usage soly based on calls, texts and mobile data that I make BUT the calls and texts that I receive are ignored.

Can you please consider including calls and texts received when assessing a low user.

I am a retired person and take my phone when out and about to use in an emergency - fortuneatly, I have not had to use it - yet.



When GiffGaff scared me by saying they might close my Account because I wasn't using the phone enough (according to the current rules).


by: nigelbrooks
on: 02-09-2019 15:13

Really cannot support this.

It only takes one 5p text every six months to keep a SIM active.

Any less usage than this and giffgaff have every right to consider a SIM and account as unused.

They do send two warnings before termination and it is down to you to decide to spend 5p or not to keep the account active.

by: danny56767
on: 24-01-2020 18:12

I agree

by: azizr27
on: 21-07-2020 23:00


by: mij_sky
on: 19-07-2020 08:32

we shpuld be able yo close an accout when we want

by: sarahbanahnah
on: 10-07-2020 10:25

Fair and square!

by: shahz87600
on: 29-06-2020 18:08

good idea

by: jeff_elephant
on: 24-06-2020 14:51

Just put a note in your calendar on the 1st of every month to send a SMS with giffgaff to keep your account active! It's a simple low cost solution

by: mareeb25
on: 21-06-2020 21:52

Looks good

by: justeena1
on: 21-06-2020 16:36

Yes please

by: ikkyh56
on: 18-06-2020 17:42


by: gloriousiam
on: 13-06-2020 21:32