Leave a legacy.

Make it easy when a card changes!

By: ladylunchalot | 26-07-2019 08:31

I got a text today to say you weren't able to add (my) new recurring goodybag last night. (This is because the payment card has expired).

When logging into my account, it's completely baffling how to go about adding the new card, and far from clear if that will automatically generate a new attempt to debit the card. If I go to the 'add a goodybag' page, there's no mention of the declined charge, and I'm told I'll qualify for an extra 1GB of data only after 3 months!

A good system would recognize me as I log in, ask if I want to add a new card, attempt to debit that card, and confirm the transaction as successful.

As it it, I've updated the card, but nothing's 'happened'. I guess(and it is guesswork because the site doesn't tell me) that I have to manually purchase the goodybag that's set to recurring, probably losing 1GB of data a long the way.

In summary, and with respect, it's a bit rubbish!

Following a frustrating experience on your website.

Comments

by: scott25349
on: 20-08-2019 17:23

I have recently bought a Giffgaff SIM card and purchased a £20 goody bag which I have set up and activated earlier today(20/08/19) am. But my card or goodybag have still not gone onto my account(pm) and I cannot ring text anyone or go onto Facebook Twitter Instagram YouTube Google etc. And don't no how to sort it so would appreciate any help on this please, thank you

by: mcilwraith
on: 26-07-2019 10:59

nothing happens unless you stop recurring goodybag to update the card.which i find quite understandable.

but everyone has their own opinion

by: kathleen414
on: 03-10-2019 18:57

My thoughts to

by: benfman
on: 06-10-2019 18:07

Yes I with your thoughts

by: johndfoster7
on: 20-11-2019 19:18

great idea

by: johndfoster7
on: 20-11-2019 19:18

great idea

by: vijay42924
on: 18-11-2019 06:00

I a

by: broxiebear
on: 30-10-2019 23:19

Could be good

by: tokyobuta
on: 06-10-2019 17:36

Seems a good idea - as long as card is not automatically updated - just a prompt asking if the member wants to update...

by: johndfoster7
on: 04-10-2019 22:02

I like this idea

by: erzse49
on: 04-10-2019 21:55

i like this idea

by: starkey93
on: 29-09-2019 22:19

This would be great