Leave a legacy.

PAC code leaving reasons

By: ukrun | 14-07-2019 13:21

Hi

When members request for pac code giffgaff ask members to choose any of the reason listed why you are leaving. I noticed there are total 12 reasons listed in leaving giffgaff pac code request. My idea is for giffgaff to add one more reason as "OTHER" once members click on other option then there should be small box appears in that members can put the reasons for why they are leaving giffgaff if the listed reason is not they want to choose.

This is very helpful for giffgaff to improve giffgaff member experience and it will help giffgaff to work on that feedback .

Thanks

Comments

by: leshin
on: 16-07-2019 16:41

wicked idea

by: ijustcantdoit
on: 16-07-2019 16:22

I like the idea so added my support

by: gordonellis1
on: 16-07-2019 15:17

Spported

by: elli87
on: 16-07-2019 11:49

good idea

by: bertiebat
on: 16-07-2019 09:03

Though this may seem like a good idea, I've looked at the given reasons and they do seem to cover all options I can think of. The sad fact is that the comments simply won't get monitored and I'm fairly sure that this is why giffgaff actually removed the comment box which was probably used to define the existing fixed reasons.

by: ukrun
on: 16-07-2019 13:29

Fare points

by: firoze
on: 18-07-2019 15:33

I agree with this comment as well. Besides, some people simply don't wish to give their reasons....

by: ukrun
on: 19-07-2019 12:53

What about members who want to write?

by: chris2764
on: 21-08-2019 11:34

It is NOT fact that comments wouldn't be monitored all company's analyse customer feedback as to why people cancel or are dissatisfied please do not state fiction as fact

by: bertiebat
on: 29-08-2019 20:57

I have already stated that giffgaff used to have a free format description but changed it to a very comprehensive list of reasons to leave (I bothered to find and read them which I doubt most people have bothered doing). People are lazy and having an other box could detract from genuine analysis of leaving reasons. Oh and I don't troll but I do fight back against the more obvious pointless posters who spam this forum and have ruined it.

by: claire1uk
on: 16-07-2019 00:11

Supported.

by: chaaaan
on: 16-07-2019 00:07

supported

by: ashleybristoluk
on: 15-07-2019 21:01

this is best 100% idea :)

by: smiler48
on: 15-07-2019 19:43

Good idea. Supported.

by: carolcat
on: 15-07-2019 19:28

It wouldn't hurt I guess.