Leave a legacy.

PAC code leaving reasons

By: ukrun | 14-07-2019 13:21


When members request for pac code giffgaff ask members to choose any of the reason listed why you are leaving. I noticed there are total 12 reasons listed in leaving giffgaff pac code request. My idea is for giffgaff to add one more reason as "OTHER" once members click on other option then there should be small box appears in that members can put the reasons for why they are leaving giffgaff if the listed reason is not they want to choose.

This is very helpful for giffgaff to improve giffgaff member experience and it will help giffgaff to work on that feedback .



by: c55amg2005
on: 29-08-2019 16:36

You've got my vote.

by: bertiebat
on: 29-08-2019 20:42

Go on admit it you haven't even read the idea. Stop spamming!

by: jeniw90
on: 28-08-2019 09:10

Stupid idea as when an if trade an standards get involved an giftgaff still won’t give a pac code then they take giffgaff to court an it cost money (I work for trade an standards)

by: msmon55
on: 31-08-2019 14:17

In case you aren't aware, I think you mean Trading Standards.

by: grambosmith855
on: 09-01-2020 00:37

Ive been reading through this for hours (first look on labs)... This is the only thing thats made me want to leave a comment so far. Trade an standards ?!?!? Love it.

by: jeniw90
on: 28-08-2019 09:03

no their shouldn’t be anymore reasons of why you want to leave an need a pac code, because I had this trouble with EE an all I did an you have to do is go to trade an standards an they contact your networks an if the network won’t give the pac code, and if the network still won’t oblige then trade an standards take the company to court (oh must add I work for trade an standards)

by: erzse49
on: 02-08-2019 12:31

I like this idea

by: muddycalhoun
on: 23-01-2020 11:28

Trolling isn't trolling when it is calling out misbehaviour, that's being conscientious. It is right and proper to draw attention to suspect comments that look like gaming and it assists Giffgaff should they decide to bar persistent abusers of the system. As this is the third identical comment from this member it looks very much like Bertiebat is correct.

So I disagree Bertiebat keep calling like you see it

by: bertiebat
on: 02-08-2019 21:41

Stop spamming.

by: chris2764
on: 21-08-2019 11:36

Bertiebat stop trolling thank you

by: sha_shah1
on: 29-07-2019 23:59

Great idea

by: manfred_sim2
on: 29-07-2019 16:30

They don't already?

by: o7sagittarius
on: 28-07-2019 20:28

ok why not

by: smertrius
on: 26-07-2019 18:17

With current options it can be assessed what the main areas are at a glance with total numbers for each reason. If you add a comment box a lot of hours work goes in to reading each one to categorise them. If someone has a particular issue it is highly likely they have been on forum to ask about it so in a way the main issues are being fed back to management already. Sorry just my opinion it wouldn't justify the cost.

by: ukrun
on: 03-08-2019 12:32

Thanks for your advice, I understand what you mean to say

by: msmon55
on: 26-07-2019 08:04

There possibly are people leaving, that want to expand on their reason for leaving, so I support your idea.

by: ukrun
on: 26-07-2019 14:08


by: glitterykittee
on: 24-07-2019 20:11