Leave a legacy.

PAC code leaving reasons

By: ukrun | 14-07-2019 13:21


When members request for pac code giffgaff ask members to choose any of the reason listed why you are leaving. I noticed there are total 12 reasons listed in leaving giffgaff pac code request. My idea is for giffgaff to add one more reason as "OTHER" once members click on other option then there should be small box appears in that members can put the reasons for why they are leaving giffgaff if the listed reason is not they want to choose.

This is very helpful for giffgaff to improve giffgaff member experience and it will help giffgaff to work on that feedback .



by: iqbal92307
on: 19-07-2019 11:26

Good idea

by: pwincess2k13
on: 19-07-2019 07:26


by: gloriousiam
on: 18-07-2019 20:34

good point, my support with u.

by: bing5582
on: 18-07-2019 19:40

Nice idea

by: smth2
on: 18-07-2019 16:53


by: roxy844
on: 17-07-2019 18:15


by: joshpt
on: 17-07-2019 00:09

Great idea

by: joshpt
on: 23-07-2019 04:13

Decision agreed

by: mbthapa25
on: 16-07-2019 19:23

this option is far better than leavers getting emails to do an exit survey.. someone's who's already left are not likely to bother offer feedback to giffgaff

by: nikmobile
on: 16-07-2019 17:37

great idea you could really narrow down the reasons for leaving

by: leshin
on: 16-07-2019 16:41

wicked idea