Leave a legacy.

PAC code leaving reasons

By: ukrun | 14-07-2019 13:21


When members request for pac code giffgaff ask members to choose any of the reason listed why you are leaving. I noticed there are total 12 reasons listed in leaving giffgaff pac code request. My idea is for giffgaff to add one more reason as "OTHER" once members click on other option then there should be small box appears in that members can put the reasons for why they are leaving giffgaff if the listed reason is not they want to choose.

This is very helpful for giffgaff to improve giffgaff member experience and it will help giffgaff to work on that feedback .



by: emmalouisep93
on: 16-12-2019 21:52

i agree, i think it can help giffgaff see why people are leaving especially if they were having issues. +1

by: amerj21
on: 10-12-2019 18:56

good idea

by: c55amg2005
on: 25-11-2019 15:57

You've got my vote.

by: johndfoster7
on: 04-10-2019 22:12

I like this idea

by: starkey93
on: 29-09-2019 22:46

Not needed

by: helen_starkey
on: 29-09-2019 20:38

Not for me free to stay or leave.

by: broxiebear
on: 12-09-2019 06:01

All info submited is helpful to giffgaff


by: stellamobile
on: 31-08-2019 12:02

Pac code should be issued without reason

by: ukrun
on: 31-08-2019 13:12

Yes but if you could give a reason then giffgaff can work on it

by: c55amg2005
on: 29-08-2019 16:36

You've got my vote.

by: bertiebat
on: 29-08-2019 20:42

Go on admit it you haven't even read the idea. Stop spamming!

by: jeniw90
on: 28-08-2019 09:10

Stupid idea as when an if trade an standards get involved an giftgaff still won’t give a pac code then they take giffgaff to court an it cost money (I work for trade an standards)

by: msmon55
on: 31-08-2019 14:17

In case you aren't aware, I think you mean Trading Standards.

by: grambosmith855
on: 09-01-2020 00:37

Ive been reading through this for hours (first look on labs)... This is the only thing thats made me want to leave a comment so far. Trade an standards ?!?!? Love it.