Leave a legacy.

PAC code leaving reasons

By: ukrun | 14-07-2019 13:21


When members request for pac code giffgaff ask members to choose any of the reason listed why you are leaving. I noticed there are total 12 reasons listed in leaving giffgaff pac code request. My idea is for giffgaff to add one more reason as "OTHER" once members click on other option then there should be small box appears in that members can put the reasons for why they are leaving giffgaff if the listed reason is not they want to choose.

This is very helpful for giffgaff to improve giffgaff member experience and it will help giffgaff to work on that feedback .



by: bertiebat
on: 16-07-2019 09:03

Though this may seem like a good idea, I've looked at the given reasons and they do seem to cover all options I can think of. The sad fact is that the comments simply won't get monitored and I'm fairly sure that this is why giffgaff actually removed the comment box which was probably used to define the existing fixed reasons.

by: ukrun
on: 16-07-2019 13:29

Fare points

by: firoze
on: 18-07-2019 15:33

I agree with this comment as well. Besides, some people simply don't wish to give their reasons....

by: ukrun
on: 19-07-2019 12:53

What about members who want to write?

by: mij_sky
on: 16-08-2019 16:06

good thing to know

by: erzse49
on: 14-08-2019 13:34

I like this idea

by: ungourin
on: 13-08-2019 21:53

this would be of help

by: mijthebarber
on: 05-08-2019 21:42

Yesik our your reasoning

by: erzse49
on: 02-08-2019 12:31

I like this idea

by: bertiebat
on: 02-08-2019 21:41

Stop spamming.

by: sha_shah1
on: 29-07-2019 23:59

Great idea

by: manfred_sim2
on: 29-07-2019 16:30

They don't already?

by: o7sagittarius
on: 28-07-2019 20:28

ok why not

by: smertrius
on: 26-07-2019 18:17

With current options it can be assessed what the main areas are at a glance with total numbers for each reason. If you add a comment box a lot of hours work goes in to reading each one to categorise them. If someone has a particular issue it is highly likely they have been on forum to ask about it so in a way the main issues are being fed back to management already. Sorry just my opinion it wouldn't justify the cost.

by: ukrun
on: 03-08-2019 12:32

Thanks for your advice, I understand what you mean to say