Leave a legacy.

PAC code leaving reasons

By: ukrun | 14-07-2019 13:21


When members request for pac code giffgaff ask members to choose any of the reason listed why you are leaving. I noticed there are total 12 reasons listed in leaving giffgaff pac code request. My idea is for giffgaff to add one more reason as "OTHER" once members click on other option then there should be small box appears in that members can put the reasons for why they are leaving giffgaff if the listed reason is not they want to choose.

This is very helpful for giffgaff to improve giffgaff member experience and it will help giffgaff to work on that feedback .



by: ma2013
on: 20-07-2019 17:00

Actually a good idea. Supported.

by: muddycalhoun
on: 23-01-2020 11:23

Well having not been in the position of requiring a PAC code I have not seen this.

I am very surprised that there is no"other" box with space for inputting your own words, most everything else has this facility.

Perhaps Giffgaff are preventing themselves finding out uncomfortable facts they'd rather not know?

Whatever supported.

by: leah244
on: 15-01-2020 02:46

Great idea fully supported

by: johndfoster7
on: 14-01-2020 22:45

I like this idea

by: fabiyes
on: 07-01-2020 20:15

Wonderful idea

by: l_mcvetis
on: 04-01-2020 12:49


by: danny56767
on: 03-01-2020 20:52


by: chloe65602
on: 26-12-2019 19:45

good idea

by: court79153
on: 26-12-2019 19:44

Good Idea

by: peterg92
on: 17-12-2019 21:55

Supported :)