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help for those that have had their GG account hacked

By: various_mm | 07-07-2019 17:58


I have started to see cases where peoples have had their GG account hacked, and the fraudsters have gained access to the GG account, changing passwords etc so that the person whose account it was is no longer able to get back into their account.

This can be a big issue. As people can’t access their account, they can’t not report the sim as lost etc and block anyone else using their account.

The only way to contact an agent is via by having a GG account, which the person can’t get into. They have to create another account just to get in touch with GG.

My idea is that there should be a web form on the net available that would allow people to report that their account has been hacked, and enable people to get back into it. This will make it easier for people who have fallen victims to fraud to contact GG without needing to create another account- most people who are new may not know that you could create another account- besides its a convoluted process.

What do you think?



*** edit*** once the form is used there will be additional measures of verifying ID by the agent so they can establish they are talking to owner of the acocunt ***


by: majorincident
on: 14-07-2019 14:51

It's a start and if adopted, it would be for giffgaff to build in sufficient safeguards so that it knows the authenticity of the person making the report.

by: various_mm
on: 15-07-2019 19:03

defo! security has to be critical

by: espuelita
on: 14-07-2019 06:21

I agree there should be a way for people whose giffgaff account has been compromised to be able to contact giffgaff in the event they are unable to use their accounr.

However we also have to be mindful of the security issues in submitting a web form itself. This could be used by hackers to access an individual's data, so there would need to be another layer of security here too.

I'm not sure the best way, but it would need to involve supplemental questions or perhaps a unique code previously given to the customer (e.g. Google or Dropbox use these)

by: various_mm
on: 14-07-2019 08:55

yes I agree. there will be additional layers of assurance to verify ID beforehand. the form is just a direct way of getting in touch with an agent as otherwise if you have been locked out of your account, you have to create another account just to message an agent

by: chaaaan
on: 14-07-2019 02:20

Good idea

by: various_mm
on: 14-07-2019 08:59

many thanks for your support

by: bertiebat
on: 13-07-2019 21:09

As others have mentioned the idea as it stands is not specific enough in how to ensure this facility can't be abused and provide another scamming access method. As written, I can't support.

by: various_mm
on: 14-07-2019 08:58

Idea is not meant to be specific to cover every detail. its just a form for people to get in touch with an agent who have been locked out of their account. once thats done,the an agent will verify ID just to make sure thy are talking to the owner of the account etc as other have supported this idea, i bid you a good day

by: elli87
on: 13-07-2019 15:38

Good idea

by: various_mm
on: 14-07-2019 08:59

thank you for your support. its fee good people seeing the value an idea rather than sidetracking it by picking out trivial issues, or expecting the idea to be perfect!

by: rashad760
on: 13-07-2019 10:34

this is a good idea

by: various_mm
on: 13-07-2019 12:59


by: davek89
on: 12-07-2019 20:20

Good idea in principle.

I suppose that as long as GG have your e-mail address or some other way of contacting you, this should work.

by: various_mm
on: 13-07-2019 12:59

contact details could be asked for in the form so the agent know how to get back in touch with someone

by: o7sagittarius
on: 12-07-2019 19:42

I wasn't aware this was happening but I'm all for security to stop scams

by: various_mm
on: 13-07-2019 13:00

yes, its happening as people fall for scams and give away their log in details. once they details are had the fraudsters can access th account and lock the person out of their account

by: karenyates
on: 12-07-2019 00:47

I can see the benefits of your idea and it would resolve the frustrating problem of non access.

As for being able to prove you are the person that's been hacked and not the actual hacker,that maybe an issue.????

by: various_mm
on: 13-07-2019 13:02

sure the GG agent can ask the person on numbers they have called recently etc as that sort of detail is not available on the GG account and only th person whose account it is would know thank you for your support @karenyates

by: ijustcantdoit
on: 12-07-2019 00:42

great idea but could be used by the scammers as well

by: various_mm
on: 13-07-2019 13:03

how ? the agent could ask confirmation of recent numbers called as only the person whose account it is would know, as that info isn't available on the GG account so the fraudsters would not know