Leave a legacy.

help for those that have had their GG account hacked

By: various_mm | 07-07-2019 17:58

Hi,

I have started to see cases where peoples have had their GG account hacked, and the fraudsters have gained access to the GG account, changing passwords etc so that the person whose account it was is no longer able to get back into their account.

This can be a big issue. As people can’t access their account, they can’t not report the sim as lost etc and block anyone else using their account.

The only way to contact an agent is via by having a GG account, which the person can’t get into. They have to create another account just to get in touch with GG.

My idea is that there should be a web form on the net available that would allow people to report that their account has been hacked, and enable people to get back into it. This will make it easier for people who have fallen victims to fraud to contact GG without needing to create another account- most people who are new may not know that you could create another account- besides its a convoluted process.

What do you think?

 

 

*** edit*** once the form is used there will be additional measures of verifying ID by the agent so they can establish they are talking to owner of the acocunt ***

Comments

by: mij_sky
on: 16-08-2019 16:08

security is key

by: ungourin
on: 13-08-2019 21:55

good but worth changing password

by: manfred_sim2
on: 05-08-2019 10:27

Help with security is good, there are always those who can't manage it on their own.

by: oliviazali
on: 04-08-2019 14:31

This is great idea

by: hydromag
on: 03-08-2020 13:19

I agree. Really great one.

by: sha_shah1
on: 30-07-2019 00:04

Great idea

by: drkarter
on: 29-07-2019 19:13

Such support would be welcome!

by: glitterykittee
on: 24-07-2019 20:10

Good idea.

by: joshpt
on: 23-07-2019 23:58

good idea

by: persco
on: 23-07-2019 06:29

I support this idea too and something I have been pondering on for sometime that if it isn’t already the case that the ticket link to the agents for account misuse must be prioritised as urgent if it isn’t already the case. It’s not as far as am aware or may be a couple off as I see members come back on help or Twitter to complain they haven’t heard anything.

Better still giffgaff should extend 2FA to all sim activity that needs a response to authorise.

This has gone on for far too long and I feel for those affected intentionally or unin

by: supa_nh
on: 22-07-2019 22:56

You have my vote