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help for those that have had their GG account hacked

By: various_mm | 07-07-2019 17:58

Hi,

I have started to see cases where peoples have had their GG account hacked, and the fraudsters have gained access to the GG account, changing passwords etc so that the person whose account it was is no longer able to get back into their account.

This can be a big issue. As people can’t access their account, they can’t not report the sim as lost etc and block anyone else using their account.

The only way to contact an agent is via by having a GG account, which the person can’t get into. They have to create another account just to get in touch with GG.

My idea is that there should be a web form on the net available that would allow people to report that their account has been hacked, and enable people to get back into it. This will make it easier for people who have fallen victims to fraud to contact GG without needing to create another account- most people who are new may not know that you could create another account- besides its a convoluted process.

What do you think?

 

 

*** edit*** once the form is used there will be additional measures of verifying ID by the agent so they can establish they are talking to owner of the acocunt ***

Comments

by: rashad760
on: 13-07-2019 10:34

this is a good idea

by: various_mm
on: 13-07-2019 12:59

thanks

by: davek89
on: 12-07-2019 20:20

Good idea in principle.

I suppose that as long as GG have your e-mail address or some other way of contacting you, this should work.

by: various_mm
on: 13-07-2019 12:59

contact details could be asked for in the form so the agent know how to get back in touch with someone

by: o7sagittarius
on: 12-07-2019 19:42

I wasn't aware this was happening but I'm all for security to stop scams

by: various_mm
on: 13-07-2019 13:00

yes, its happening as people fall for scams and give away their log in details. once they details are had the fraudsters can access th account and lock the person out of their account

by: karenyates
on: 12-07-2019 00:47

I can see the benefits of your idea and it would resolve the frustrating problem of non access.

As for being able to prove you are the person that's been hacked and not the actual hacker,that maybe an issue.????

by: various_mm
on: 13-07-2019 13:02

sure the GG agent can ask the person on numbers they have called recently etc as that sort of detail is not available on the GG account and only th person whose account it is would know thank you for your support @karenyates

by: ijustcantdoit
on: 12-07-2019 00:42

great idea but could be used by the scammers as well

by: various_mm
on: 13-07-2019 13:03

how ? the agent could ask confirmation of recent numbers called as only the person whose account it is would know, as that info isn't available on the GG account so the fraudsters would not know

by: star8413
on: 11-07-2019 19:08

good idea

by: various_mm
on: 13-07-2019 13:03

thank you for your support

by: carolcat
on: 15-07-2019 19:30

I also really like it.

by: haseebhejazi
on: 11-07-2019 12:24

lovely idea and agree

by: various_mm
on: 13-07-2019 13:03

fab! thank you for your support

by: msmon55
on: 11-07-2019 08:12

I do see a need for something to help in these cases but I think it's best its not too simple or hackers could actually use that means to take over an account. Could you think how to make it more secure?

by: various_mm
on: 13-07-2019 13:05

what? fail to see what you are talking about? the agent could ask confirmation of recent numbers called etc as only the person who the account belong to would know that as that info is not available on GG account the agent could ask for proof of ID like passport or something official etc as fraudsters is not likely to have that

is there anything more that you think could be done to help those that find themselves in a situvation where thier account has been taken over by frudsters?

by: msmon55
on: 19-07-2019 06:40

Having read your edit to your idea and your reply to me. I have voted to support your idea.

by: iqbal92307
on: 10-07-2019 19:07

Good idea

by: various_mm
on: 13-07-2019 13:07

thank you for your help

by: iqbal92307
on: 10-07-2019 19:07

Go idea

by: various_mm
on: 13-07-2019 13:07

fab thank you for your support