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help for those that have had their GG account hacked

By: various_mm | 07-07-2019 17:58

Hi,

I have started to see cases where peoples have had their GG account hacked, and the fraudsters have gained access to the GG account, changing passwords etc so that the person whose account it was is no longer able to get back into their account.

This can be a big issue. As people can’t access their account, they can’t not report the sim as lost etc and block anyone else using their account.

The only way to contact an agent is via by having a GG account, which the person can’t get into. They have to create another account just to get in touch with GG.

My idea is that there should be a web form on the net available that would allow people to report that their account has been hacked, and enable people to get back into it. This will make it easier for people who have fallen victims to fraud to contact GG without needing to create another account- most people who are new may not know that you could create another account- besides its a convoluted process.

What do you think?

 

 

*** edit*** once the form is used there will be additional measures of verifying ID by the agent so they can establish they are talking to owner of the acocunt ***

Comments

by: peterg92
on: 17-02-2020 20:12

Supported

by: c55amg2005
on: 15-02-2020 22:02

You've got my vote.

by: bullphit
on: 12-02-2020 11:58

Smashing idea

by: muddycalhoun
on: 23-01-2020 08:49

You raise a valid point, summer 2019 was a blitzkrieg on Giffgaff members from the scammers.

Some days I was seeing a hundred plus calls for help from members who had been caught out by the SIM swap fake messages or the gifted data message to mention the most frequent and I was onlyvisiting the H&S page on and off I couldn't begin to guess at how many people were affected altogether including those who were targeted but didn't get scammed and those who are partially compromised but realised the scam when asked about financial details.

Anyone without an alternative to the their phone for getting online would be in trouble reporting to the giffgaff agents.

So I can agree in principle however the reason I expect that this is not already in place is the issue of security (ironically the root of the problem needing a solution)

This is the element of the suggestion that needs to be watertight, assuming that this could be figured out I am in favour.

by: leah244
on: 15-01-2020 02:48

Great idea fully supported

by: johndfoster7
on: 14-01-2020 22:46

I like this idea

by: mijthebarber
on: 05-01-2020 19:45

Always good

by: danny56767
on: 03-01-2020 20:53

good idea

by: chloe65602
on: 26-12-2019 19:45

good idea

by: court79153
on: 26-12-2019 19:45

good idea