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help for those that have had their GG account hacked

By: various_mm | 07-07-2019 17:58

Hi,

I have started to see cases where peoples have had their GG account hacked, and the fraudsters have gained access to the GG account, changing passwords etc so that the person whose account it was is no longer able to get back into their account.

This can be a big issue. As people can’t access their account, they can’t not report the sim as lost etc and block anyone else using their account.

The only way to contact an agent is via by having a GG account, which the person can’t get into. They have to create another account just to get in touch with GG.

My idea is that there should be a web form on the net available that would allow people to report that their account has been hacked, and enable people to get back into it. This will make it easier for people who have fallen victims to fraud to contact GG without needing to create another account- most people who are new may not know that you could create another account- besides its a convoluted process.

What do you think?

 

 

*** edit*** once the form is used there will be additional measures of verifying ID by the agent so they can establish they are talking to owner of the acocunt ***

Comments

by: johnsmith140289
on: 21-08-2019 05:44

Great idea.

by: mrphipps
on: 18-08-2019 10:53

it’s a good idea. But there are security issues as stated. However I think it deserves to be seriously considered.

by: mij_sky
on: 16-08-2019 16:08

security is key

by: erzse49
on: 14-08-2019 13:35

I like this idea

by: muddycalhoun
on: 23-01-2020 08:30

Like you said last twelve days ago and again ten days before that.

I cannot believe that you read the suggestion and commented three separate times in three weeks ???

Serial commenting is an abuse of the system because it's obvious that it is for personal gain and is disingenuous not to mention disrespectful to the members who posted the idea!

by: ungourin
on: 13-08-2019 21:55

good but worth changing password

by: manfred_sim2
on: 05-08-2019 10:27

Help with security is good, there are always those who can't manage it on their own.

by: oliviazali
on: 04-08-2019 14:31

This is great idea

by: erzse49
on: 02-08-2019 12:33

I like this idea

by: muddycalhoun
on: 23-01-2020 08:35

You said already, look down the list a few days back

by: sha_shah1
on: 30-07-2019 00:04

Great idea

by: drkarter
on: 29-07-2019 19:13

Such support would be welcome!