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help for those that have had their GG account hacked

By: various_mm | 07-07-2019 17:58

Hi,

I have started to see cases where peoples have had their GG account hacked, and the fraudsters have gained access to the GG account, changing passwords etc so that the person whose account it was is no longer able to get back into their account.

This can be a big issue. As people can’t access their account, they can’t not report the sim as lost etc and block anyone else using their account.

The only way to contact an agent is via by having a GG account, which the person can’t get into. They have to create another account just to get in touch with GG.

My idea is that there should be a web form on the net available that would allow people to report that their account has been hacked, and enable people to get back into it. This will make it easier for people who have fallen victims to fraud to contact GG without needing to create another account- most people who are new may not know that you could create another account- besides its a convoluted process.

What do you think?

 

 

*** edit*** once the form is used there will be additional measures of verifying ID by the agent so they can establish they are talking to owner of the acocunt ***

Comments

by: johndfoster7
on: 04-10-2019 22:13

I like this idea

by: kathleen414
on: 03-10-2019 19:32

Added my support as long as extra security is added to prove the members are who they say they are

by: starkey93
on: 29-09-2019 22:49

Help is always good

by: helen_starkey
on: 29-09-2019 20:42

This would be good):)

by: smth2
on: 15-09-2019 11:24

Fabulous idea

by: broxiebear
on: 12-09-2019 06:05

Security is top for myself supported

by: c55amg2005
on: 29-08-2019 16:37

You've got my vote.

by: andrew_demetriou
on: 28-08-2019 16:21

This is a fantastic idea! This is necessary to help people who have been victims of fraud or have been hacked.

by: jeniw90
on: 28-08-2019 09:17

sorry they need to have a contact number like every other net work it is a very good idea that you have made agreed but speaking to a person is much better than on the internet sorry it’s like I’m talking to a robot haha

by: johndfoster7
on: 21-08-2019 13:32

I like this idea