Leave a legacy.

help for those that have had their GG account hacked

By: various_mm | 07-07-2019 17:58

Hi,

I have started to see cases where peoples have had their GG account hacked, and the fraudsters have gained access to the GG account, changing passwords etc so that the person whose account it was is no longer able to get back into their account.

This can be a big issue. As people can’t access their account, they can’t not report the sim as lost etc and block anyone else using their account.

The only way to contact an agent is via by having a GG account, which the person can’t get into. They have to create another account just to get in touch with GG.

My idea is that there should be a web form on the net available that would allow people to report that their account has been hacked, and enable people to get back into it. This will make it easier for people who have fallen victims to fraud to contact GG without needing to create another account- most people who are new may not know that you could create another account- besides its a convoluted process.

What do you think?

 

 

*** edit*** once the form is used there will be additional measures of verifying ID by the agent so they can establish they are talking to owner of the acocunt ***

Comments

by: leshin
on: 16-07-2019 16:42

wicked idea

by: various_mm
on: 16-07-2019 18:49

thank you for your ind words. i appreciate that

by: moder19
on: 15-07-2019 19:07

Great idea. Nice contribution.

by: various_mm
on: 16-07-2019 18:49

its nice for you to say so

by: bvbc
on: 15-07-2019 15:34

agreed and voted

by: various_mm
on: 15-07-2019 19:01

thank you for your support

by: adamtheant
on: 14-07-2019 23:46

fab idea definitely agreed

by: various_mm
on: 15-07-2019 19:02

cheers! thank you for your support and words of encouragement

by: adamtheant
on: 16-07-2019 00:19

No worries. Suprised it ain't had a lot more votes

by: various_mm
on: 16-07-2019 18:50

maybe some people havnt been scammed so they dont feel its needed. but we are here to make sure at times when we need support, its easily accessible

by: claire1uk
on: 14-07-2019 20:37

Supported.

As long as additional safeguards were put in place, I could see this working.

Security must be paramount to stay one step ahead of ruthless scammers.

Good luck with your idea. :)

by: various_mm
on: 15-07-2019 19:02

thank you for your kind words

by: stellamobile
on: 14-07-2019 17:54

yes anything for scams I'm in

by: various_mm
on: 15-07-2019 19:03

good to count on your support

by: various_mm
on: 15-07-2019 19:03

good to count on your support

by: adamtheant
on: 16-07-2019 23:31

Me to

by: adventure17
on: 11-07-2019 05:54

I can see why you're suggesting this but I think it might create as many problems as it solves.

by: various_mm
on: 13-07-2019 13:06

could you care to explain?

by: tinawilliams0410
on: 10-07-2019 17:24

Would be good if possible, but would fraudsters use this as a means of taking over accounts too?

by: various_mm
on: 13-07-2019 13:10

how? the agent can verify details such as recent calls made, proof of ID etc as the fraudsters is not likely to have this info at the moment anyone can set up an account pretending to be you, and messaging an agent to allow access to your account. GG have verification checks in place to prevent fraudsters accessing accounts, so the same verification could be used here too. my idea is that the filling the form will be start of the process, and filling the form wont give immediate access to the account. there will be verification checks in place

by: leah244
on: 15-01-2020 02:48

Great idea fully supported

by: johndfoster7
on: 14-01-2020 22:46

I like this idea