I have started to see cases where peoples have had their GG account hacked, and the fraudsters have gained access to the GG account, changing passwords etc so that the person whose account it was is no longer able to get back into their account.
This can be a big issue. As people can’t access their account, they can’t not report the sim as lost etc and block anyone else using their account.
The only way to contact an agent is via by having a GG account, which the person can’t get into. They have to create another account just to get in touch with GG.
My idea is that there should be a web form on the net available that would allow people to report that their account has been hacked, and enable people to get back into it. This will make it easier for people who have fallen victims to fraud to contact GG without needing to create another account- most people who are new may not know that you could create another account- besides its a convoluted process.
What do you think?
*** edit*** once the form is used there will be additional measures of verifying ID by the agent so they can establish they are talking to owner of the acocunt ***