Currently GiggGaff piggyback on the O2 network but, I was wondering if it would be possible for GiffGaff to partner with more than one network provider so that, if a customer were to move to an area with poor O2 reception, that they could contact GiffGaff to be moved onto a more suitable network within GiffGaff.
This would allow GiffGaff to retain and grow its customer base, while showing their customers that they appreciate their loyalty.
I love using GiffGaff and would hate to have to move provider, but I am very aware that (as with all individual networks) that coverage will be non existent in some areas. This was actually the reason I moved from Orange to GiffGaff, as I moved house and could no longer get reception.
I hope that this is something that would be viable for the company to implement, as I feel it would be of great benefit to both customers and GiffGaff.