Leave a legacy.

Multiple Network availability

By: vixen1969 | 21-06-2019 08:42

Currently GiggGaff piggyback on the O2 network but, I was wondering if it would be possible for GiffGaff to partner with more than one network provider so that, if a customer were to move to an area with poor O2 reception, that they could contact GiffGaff to be moved onto a more suitable network within GiffGaff.

This would allow GiffGaff to retain and grow its customer base, while showing their customers that they appreciate their loyalty.

I love using GiffGaff and would hate to have to move provider, but I am very aware that (as with all individual networks) that coverage will be non existent in some areas. This was actually the reason I moved from Orange to GiffGaff, as I moved house and could no longer get reception.

I hope that this is something that would be viable for the company to implement, as I feel it would be of great benefit to both customers and GiffGaff.

Comments

by: djest25
on: 10-07-2019 07:17

Good Morning. I charged twice without believing, and I want my £ 25 back. please

by: tangai
on: 25-07-2019 14:17

Hi @djest25 If you've bought 2 goodybags, you can cancel the second yourself if it has been over 24hrs, go to https://giffgaff.com/orders/history/others , and open up 'next goodybag'. Just click the button and it'll cancel. Or if a top up then contact an agent https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-... and explain you need a refund

by: mij_sky
on: 08-07-2019 05:30

Can't see the point

by: erzse49
on: 14-10-2019 05:51

good idea

by: johndfoster7
on: 04-10-2019 22:48

I like this idea

by: the_projectionist
on: 29-09-2019 11:30

This is called "National Roaming", and is standard practice in many countries where population densities are lower than UK - essentially, cellular companies share coverage (and cost)

It has always been resisted by the UK mobile industry, but is, I believe, under ongoing investigation - especially in areas with poor coverage. As things stand, giffgaff/O2 and 3, EE & Voda may well be obliged to offer this service (whether or not they want to) in the future

Supported

by: johndfoster7
on: 25-08-2019 18:24
Edited
by: johndfoster7
on: 25-08-2019 18:18

don’t see the ponit in this

by: dondonheywood38
on: 12-08-2019 13:27

don't see the point

by: tigertooth
on: 05-08-2019 11:19

hey. Why just amalgamate all coverage?

by: drwoods
on: 27-07-2019 17:26

omg what a great idea, please implement as your customer base would increase mega d

by: vixen1969
on: 29-07-2019 16:18

Thank you