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Pre-owned phones - Guide

By: joycewebber1977 | 19-06-2019 12:16

Just bought a pre-owned phone and assumed it would come with a charger. But of course not. It would have been helpful to have had a reminder that chargers are not included when buying a pre-owned phone, on this page - https://www.giffgaff.com/mobile-phones/pre-owned. And, also on that page, have a link to the guidelines - at the moment, the guide is buried and definitely not easy to find, especially if you don't know it exists. This would make it clear that a charger won't be included with the 'new' phone and not come as an annoying surprise.



by: mcilwraith
on: 20-06-2019 16:14

in my opinion it couldn`t be clearer

by: kathleen414
on: 03-10-2019 20:05

Mine aswell

by: chinsndips
on: 01-07-2020 12:11

There's enough details. Agree.

by: fatmanuk
on: 13-08-2019 16:18

Had the same thought today when I unwrapped my shiny re-new diddyputer, though I half expected it and so wasn't really annoyed. I guess we can use any USB wall plug, they're not hard to come by, right?

by: adrius42
on: 01-07-2019 21:33

Have checked the pre-owned phone purchase screens?

EVERY screen where the user actually purchases a pre-owned phone they are told that it comes with a USB cable and NOT a charger.

Thus a no from me...

by: ijustcantdoit
on: 25-06-2019 18:06

I think its pretty clear when you go to buy whats what and so its a not for me

by: eluminea
on: 19-07-2019 20:40

I agree.

by: garyg1690
on: 21-06-2019 12:02

sorry but when i looked the information was quite clear.can`t support your idea

by: gcase64
on: 24-06-2019 05:50

@garyg1690. I totally agree with you on this.I have basically said the same in my comment.

by: persco
on: 21-06-2019 06:38

Yes on the main page there isn’t but it hat matters in my opinion is when you select the phone you want which is what matters and everyone buying given the chance to read in detail what they are buying tans that part clearly states the no charger issue.

Chargers in general are declining in popularity now with usb cables being the norm now and hence probably giffgaff giving it less coverage on the main page. But the info is there on the purchase page.

by: farie66
on: 19-10-2020 20:45


by: elli87
on: 04-10-2020 14:28

not for us

by: haleemanoor
on: 28-09-2020 07:16

It could be really useful

by: kupur
on: 16-09-2020 05:21

Great idea.