Just bought a pre-owned phone and assumed it would come with a charger. But of course not. It would have been helpful to have had a reminder that chargers are not included when buying a pre-owned phone, on this page - https://www.giffgaff.com/mobile-phones/pre-owned. And, also on that page, have a link to the guidelines - at the moment, the guide is buried and definitely not easy to find, especially if you don't know it exists. This would make it clear that a charger won't be included with the 'new' phone and not come as an annoying surprise.