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Realign payback seasons so that the Christmas payout comes in November

By: harrrrrry | 10-04-2019 09:49

Currently payback seasons run from December to May and June to November. Actual payback is paid out in the next following month, so payback is actually paid towards the end of December and January

One of the supposed benefits of having a 6 month season is that accumulating payback allows the member to use the payment for something more significant than they could otherwise achieve with individual monthly payments. However, this breaks down because probably one of their biggest meeds would be to help with the Christmas season. A payment in late December is too late to help much for that.

Consequently I'm suggesting:

  • that for 2019 only, the second payback season be reduced to 5 months, ie June to October, allowing final payout by the end of November
  • for 2020 and subsequent years, payback becomes November to April (with actual payback towards the end of May and November).

In addition to helping members, I suspect this will also help staff and agents, as December and the New Year are probably busy times for them. It will also mean that if circumstances force a delayed payment (as happened in 2018) it will be seen as less of a catastrophy for those that were relying on a payout in time for Christmas.



by: claire1uk
on: 25-05-2019 22:00

It does not bother me personally when payback is paid, as I don't celebrate Christmas.

However, your idea was well thought out and explained so well, that I'm going to support.

Good luck with it. ????

by: nickyheywood
on: 25-05-2019 20:14

fanrastic idea

by: tito6
on: 25-05-2019 19:49

fantastic idea

by: as7861
on: 25-05-2019 18:05

Hi harrrrrry,

I like the thinking behind getting the payback in time for Christmas. I am going to say yes :) As i think it may help giffgaff as well. Giving them time to process payback :)

by: emmalouisep93
on: 25-05-2019 17:27

great idea.

by: sana_j19
on: 25-05-2019 17:11

Good idea

by: tokyobuta
on: 25-05-2019 14:33

What a brilliant idea. Thumbs up from me!

by: kevincunno
on: 25-05-2019 11:19

this sounds a very good idea which you have written very well and I do believe a lot of our members would like the change but the possible problem is will it cost giffgaff in the final post but I still vote for it and hope it gets impl

by: davek89
on: 24-05-2019 20:17

sounds like a sensible minor change.

by: oliviazali
on: 24-05-2019 15:05

This could be helpful