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Realign payback seasons so that the Christmas payout comes in November

By: harrrrrry | 10-04-2019 09:49

Currently payback seasons run from December to May and June to November. Actual payback is paid out in the next following month, so payback is actually paid towards the end of December and January

One of the supposed benefits of having a 6 month season is that accumulating payback allows the member to use the payment for something more significant than they could otherwise achieve with individual monthly payments. However, this breaks down because probably one of their biggest meeds would be to help with the Christmas season. A payment in late December is too late to help much for that.

Consequently I'm suggesting:

  • that for 2019 only, the second payback season be reduced to 5 months, ie June to October, allowing final payout by the end of November
  • for 2020 and subsequent years, payback becomes November to April (with actual payback towards the end of May and November).

In addition to helping members, I suspect this will also help staff and agents, as December and the New Year are probably busy times for them. It will also mean that if circumstances force a delayed payment (as happened in 2018) it will be seen as less of a catastrophy for those that were relying on a payout in time for Christmas.

n/a

Comments

by: egglassa
on: 13-06-2019 19:50

Great idea

by: dan030682
on: 12-06-2019 17:33

one thing less to worry about credit for Christmas great idea

by: mij_sky
on: 12-06-2019 10:45

whats wrong with how it is now ,,,,, seems ok no

by: mij_sky
on: 12-06-2019 10:46

and its all free cash ,,,,,, even if we get once a year we cant complain

by: fabiyes
on: 12-06-2019 10:01

wonderful idea

by: ungourin
on: 11-06-2019 12:12

it's not a massive difference , and it does take the finance team a while to sort this out , but amazing that we get it full stop , so wherever they want they can send

by: mijthebarber
on: 11-06-2019 05:05

I do like it as is but you do make sense

by: micky6599
on: 09-06-2019 12:02

Let them keep as it is

by: jeremylalou
on: 08-06-2019 18:46

Not every giffgaff customer celebrates Christmas though.

by: quinl15
on: 03-06-2019 20:45

qhat is this all abiut

by: quinl15
on: 03-06-2019 20:45

qhat is this all abiut