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Realign payback seasons so that the Christmas payout comes in November

By: harrrrrry | 10-04-2019 09:49

Currently payback seasons run from December to May and June to November. Actual payback is paid out in the next following month, so payback is actually paid towards the end of December and January

One of the supposed benefits of having a 6 month season is that accumulating payback allows the member to use the payment for something more significant than they could otherwise achieve with individual monthly payments. However, this breaks down because probably one of their biggest meeds would be to help with the Christmas season. A payment in late December is too late to help much for that.

Consequently I'm suggesting:

  • that for 2019 only, the second payback season be reduced to 5 months, ie June to October, allowing final payout by the end of November
  • for 2020 and subsequent years, payback becomes November to April (with actual payback towards the end of May and November).

In addition to helping members, I suspect this will also help staff and agents, as December and the New Year are probably busy times for them. It will also mean that if circumstances force a delayed payment (as happened in 2018) it will be seen as less of a catastrophy for those that were relying on a payout in time for Christmas.



by: josup63
on: 20-12-2019 10:33

Whilst I'm not that bothered myself if it helps other members it gets my vote, though for 2020 now. Not sure what the disadvantage would be to giffgaff or members by not making the change

by: pauljohn7
on: 19-12-2019 11:59


I Support this idea.

giffgaff staff work hard to process the payments for members. They are given tight deadlines. More time is needed to allow for potential issues to be taken into account.

December is always going to be a difficult month. More staff are off sick. Also Christmas is stressful enough, it's supposed to be a pleasant event.

Changing Payback months should help everyone.

by: endorphin
on: 19-12-2019 10:25

Fully supported. It should reduce the number of posts from frustrated members for the Winter payout, if it's delayed, as it's not too close to Christmas.

by: germansheppard234
on: 19-12-2019 09:53

yes good idea come on support it no more last min payback in dec


by: anth006
on: 19-12-2019 09:41

It doesn't matter to me personally when payback is paid out but I support this idea as it is so important to some and I can't see any negatives to this idea.

by: bornagain1
on: 19-12-2019 08:53

I fully endorse this idea of moving to November and May. Personally it doesn't matter to me, but it obviously does matter to some members, so why not move it?

by: frenchielove
on: 19-12-2019 07:10

great idea and definitely agree

by: johnrooney80
on: 19-12-2019 04:55

Brill idea harrrrrry. Voted for! Would help GG staff too surely?

by: timwilliams25
on: 19-12-2019 01:14

Good idea. Takes the pressure of many hopefully, staff and members

by: daweski1981
on: 19-12-2019 01:12

That's a good idea, I would support this