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Realign payback seasons so that the Christmas payout comes in November

By: harrrrrry | 10-04-2019 09:49

Currently payback seasons run from December to May and June to November. Actual payback is paid out in the next following month, so payback is actually paid towards the end of December and January

One of the supposed benefits of having a 6 month season is that accumulating payback allows the member to use the payment for something more significant than they could otherwise achieve with individual monthly payments. However, this breaks down because probably one of their biggest meeds would be to help with the Christmas season. A payment in late December is too late to help much for that.

Consequently I'm suggesting:

  • that for 2019 only, the second payback season be reduced to 5 months, ie June to October, allowing final payout by the end of November
  • for 2020 and subsequent years, payback becomes November to April (with actual payback towards the end of May and November).

In addition to helping members, I suspect this will also help staff and agents, as December and the New Year are probably busy times for them. It will also mean that if circumstances force a delayed payment (as happened in 2018) it will be seen as less of a catastrophy for those that were relying on a payout in time for Christmas.



by: iamnew787
on: 27-05-2019 20:13

Good idea

by: iamnew787
on: 27-05-2019 19:46

Any way its already paid before Christmas.

by: smithster225225
on: 26-05-2019 09:46

I am confused. Payback is paid july and december.

Last year payback was paid BEFORE chistmas.

Have I misunderstood your idea?

by: harrrrrry
on: 26-05-2019 20:05

It was much later than usual and probably only a few days before Christmas. Maybe some people do their Christmas shopping on Christmas Eve, but it would have been much too late for anybody wanting to order Christmas presents on line and not pay over the odds for express delivery. There were also a few missed payments, which were never sorted out until a week or two into January. Bringing it a month forward would ensure that everybody gets their payout in time to buy Christmas presents before the rush starts.

by: johnsmith140289
on: 26-05-2019 08:13

Great Idea.

by: titan2019
on: 26-05-2019 08:07

Good idea. It would be nice to get a little extra before Christmas.

by: ta_zara
on: 25-05-2019 22:57

i like this idea

by: claire1uk
on: 25-05-2019 22:00

It does not bother me personally when payback is paid, as I don't celebrate Christmas.

However, your idea was well thought out and explained so well, that I'm going to support.

Good luck with it. ????

by: nickyheywood
on: 25-05-2019 20:14

fanrastic idea

by: tito6
on: 25-05-2019 19:49

fantastic idea

by: as7861
on: 25-05-2019 18:05

Hi harrrrrry,

I like the thinking behind getting the payback in time for Christmas. I am going to say yes :) As i think it may help giffgaff as well. Giving them time to process payback :)