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In-call SMS Alerts for Premium-rate Usage of Airtime Credit

By: leammunch | 05-03-2019 11:12

When a member has an 084 call active, or other NGN with unpredictable charging rates, the airtime credit balance can drop quickly, with no warning till the call terminates unexpectedly all of a sudden. That can be incredibly problematic if one is "on hold" and has wasted the credit getting nowhere.

A text-message is sent at that point, when the credit hits zero.

This is *not* a general-purpose alert about a low credit balance... it's specifically relevant when a member has a call active which falls into the group of numbers for which rates can vary wildly. Premium rate numbers, 084 services, and so forth.

It should be simple enough to send a text-message when the airtime credit balance has dropped to approximately 5-10 minutes' worth of call duration. The system already tracks the balance, the charging is already being applied by the billing system, the state of the call being active is part of this process, the rate is clearly known by the system doing the charging, and in short, it should be a straightforward matter for the software when updating the balance information to also do one extra thing -- if it's an 084/NGN/etc. number and the updated balance is less than, say, ten minutes at the current rate being billed, then trigger a text alert.

The software that does the billing updates is already periodically making this check, with the data it needs to detect the above, there's nothing onerously more complicated to add from a functionality point of view.

Comments

by: danwillen
on: 07-07-2019 15:18

text messages are not all ways revived right away, also with some phones when a call is active its not possible to see the content of the text or even who sent it when a call in call with out ending the call.

by: chaaaan
on: 06-07-2019 06:32

Appreciate it

by: helen_starkey
on: 29-06-2019 18:48

npt.for.me

by: joshpt
on: 29-06-2019 04:38

Yes agreed this must get implemented

by: star8413
on: 22-06-2019 20:03

brilliant

by: sana_j19
on: 12-06-2019 16:28

Good idea

by: ijustcantdoit
on: 30-05-2019 17:24

Yes from me

by: iamnew787
on: 27-05-2019 21:05

Good idea

by: claire1uk
on: 26-05-2019 22:15

Supported. :)

Edited
by: bethanykelly
on: 23-05-2019 14:52

Marvellous!