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Loyalty rewards

By: snipe717 | 02-03-2019 10:39

EE has a great loyalty scheme for their PAYG element, every three months you can add on an extra 500mb of data, which is appended to each subsequent pack purchased. After a year, this equates to an extra 2gb each time you buy a pack, it's a great incentive to stay. I know a lot of people who complain about the network coverage, but stay only because they do not wish to lose the data they have accrued.

I wondered if Giffgaff could implement something similar, to reward their long standing customers? Perhaps allowing customers an additional 500mb of data per full year of service, to be added on to any goody bag purchased at £10, or above? So, after two full years with giffgaff, instead of getting 3gb for £10, they would get 4gb, after four years, 5gb and so on.

This kind of system seems effective to avoid customers jumping ship in search of a better deal. Just a thought.

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Comments

by: peterg92
on: 21-05-2019 19:02

Great idea

by: sibtahmed
on: 20-05-2019 18:54

Good idea

by: rocco58
on: 20-05-2019 10:55

I like this you are then earning something back

by: gordonellis1
on: 19-05-2019 13:21

You have my support

by: tids
on: 19-05-2019 11:05

Good luck with this one

by: gvmhb
on: 18-05-2019 07:59

I think this is a good idea, and/or should be coupled to payback, so that people who only come on here for payback but hardly use the network will get less rewards.

Edited
by: pds01144
on: 15-05-2019 21:10

Would be great if also added to PAYG accounts.

by: mij_sky
on: 15-05-2019 12:56

i think we get a bit of data back up , not that you know about it

by: gcase64
on: 13-05-2019 13:45

So EE has a great loyalty scheme (very good) does it do payback ?.Infact does any other networks do payback ?.I think not.If anyone knows of another network that does payback I would love to know.To my knowledge none of the loyalty reward schemes will reward you anywhere near the value of payback that you could accumulate.I wish members would stop trying to get giffgaff to become just like all the other networks.Giffgaff in my opinion stands head and shoulders above all the other networks.Giffgaff is unique so let's keep it that way.Remember all members have the option to leave giffgaff at any time so if you think that the grass is greener on the other side go and mow it but in my opinion you would be biting off your nose to spite your face.You would be tied in to say a 12 month contract giving plenty of time for you to remember just exactly how good it was to be a member of the lovely giffgaff family.

by: snipe717
on: 27-06-2019 11:26

Thanks for the comment and I appreciate the point you are making. Other networks offer PAYG tariffs which do not tie you in and with varying incentives, I picked on the EE one only because I found it apt for the purpose of avoiding the numerous weekly exits by customers with minor gripes, with either the service or support, an incentive which grows as you remain active, therefore making customers think twice before going elsewhere over something silly. I think to compare customer loyalty or longevity with payback, is kind of missing the point, payback is predominantly offered to customers who aid other customers in the community, therefore negating the need for expensive call centres, decreasing costly overheads increases profit and this can be transferred to the customer who is providing the assistance, great idea and incredibly unique, but not everyone has the time or know how to offer their support, instead they are just looking for a low cost, no ties service. Something simple. My suggestion was more geared towards holding on to the fickle customers, not to push them towards assisting in the community to earn payback, which could potentially lead to inaccurate support being offered and subsequently more account terminations. If that makes sense. Giffgaff have a great ethos, very unique, however, customer base does not seem to grow year on year, by all that much, the loyal customers have likely been around for years, new customer seem to come and go, I was merely looking for a way to hold on to more of them.

by: gcase64
on: 27-06-2019 14:28

Thank you for your response to my comment.I take onboard what you say and it does make good sense what you say.

by: gordonellis1
on: 13-05-2019 13:44

Good idea