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Loyalty rewards

By: snipe717 | 02-03-2019 10:39

EE has a great loyalty scheme for their PAYG element, every three months you can add on an extra 500mb of data, which is appended to each subsequent pack purchased. After a year, this equates to an extra 2gb each time you buy a pack, it's a great incentive to stay. I know a lot of people who complain about the network coverage, but stay only because they do not wish to lose the data they have accrued.

I wondered if Giffgaff could implement something similar, to reward their long standing customers? Perhaps allowing customers an additional 500mb of data per full year of service, to be added on to any goody bag purchased at £10, or above? So, after two full years with giffgaff, instead of getting 3gb for £10, they would get 4gb, after four years, 5gb and so on.

This kind of system seems effective to avoid customers jumping ship in search of a better deal. Just a thought.



by: claire1uk
on: 18-05-2019 17:26

Initially I was hesitant to support this idea, but I've changed my vote.

Loyalty for the length of time a member is with giffgaff is not a bad ask.

Payback is good, but you do have to put the hours in to earn it, it's not just handed to members like some would have you believe.

Good luck with your idea.

by: snipe717
on: 27-06-2019 11:06

Thanks for the response. I see so many customers in the community jumping ship because the data speeds are poor or because the allowances, or cost of goodybags has changed, things like that, things over which you would not be so quick to leave, had you accrued an additional data allowance exclusive to yourself, it holds people in and that makes money. But only those who stay for the long haul, benefit.

by: claire1uk
on: 08-01-2020 23:17

Valid point. I can see where your coming from.

by: tradertall
on: 18-05-2019 14:35

payback is enough

by: snipe717
on: 27-06-2019 11:09

Thanks for the comment. Payback is great for customers who are adept enough and have sufficient free time, to aid other users in the community, but I would guess that this a minority of customers.

by: ungourin
on: 15-05-2019 15:48

giffgaff has the best loyalty reward ... payback

by: mijthebarber
on: 15-05-2019 13:21

but we get enough no??

by: ta_zara
on: 14-05-2019 23:48

payback is better

by: bullphit
on: 14-05-2019 10:48

giffgaff does payback

by: justeena1
on: 26-06-2020 08:51

Not agree with you

by: jeff_elephant
on: 22-06-2020 17:59

giffgaff's Rewards system is Payback which is 100% better than any other Telecom company's rewards system!!!

by: cms22
on: 15-06-2020 18:20

great idea!

by: nafis40
on: 15-06-2020 06:09

Good idea