Leave a legacy.

GiffGaff Voices

By: sabrinamas | 22-02-2019 10:31

The idea is to give giffgaffers a voice with giffgaff voices.

There should be a record button which allows members to record a voice note for up to say 20/30 seconds which can then be sent directly to an agent for a voice response rather than just a written one.

The time in which the agent responds will still remain within the current response time, I believe is within 24 hours? Once the inquiry or action has been resolved the case will be closed (by way of receipt) and the voice note deleted.

This will benefit giffaff and its members by improving communication with agents. This is also great for giffgaff and its members as it would provide us with an alternative form of communication.


Thank you!

n/a

Comments

by: egglassa
on: 10-05-2019 13:53

great idea

by: sabrinamas
on: 08-05-2019 19:39

Thanks for your feedback well appreciated and can see all points.

Just suggesting adding another form of communication, rather than removing one via the agent.

Understandably not for everyone however, many can benefit from the use of voice-notes as a pose to written text- for a range of reasons not to single any groups out. This would mean improved communication for those who may not otherwise access agent services.

by: mcilwraith
on: 03-05-2019 14:09

can`t see voice messages making any difference.live chat would be much better than that

by: espuelita
on: 12-05-2019 13:12

Not in agreement I'm afraid.

In my opinion, the forums work extremely well on giffgaff.

Supplementing voice questions may lead to confusion and perhaps more rants and general abuse!

by: ungourin
on: 12-05-2019 06:36

we have our voice on this forum

by: nikmobile
on: 11-05-2019 20:45

leave as is for me if it’s not broke don’t change it

by: frommoon
on: 12-05-2019 11:37

I think it would be just a nice extra option to have.

by: sha_shah1
on: 11-05-2019 16:51

Sorry not for me .

by: stellamobile
on: 08-05-2019 12:55

why change how Giffgaff works now it's been ok the way it is

by: davidgbartlett
on: 08-05-2019 07:03

Thanks for the idea but I don't think it is necessary

by: gvmhb
on: 03-05-2019 21:13

I prefer to leave it as it is.