Leave a legacy.

GiffGaff Voices

By: sabrinamas | 22-02-2019 10:31

The idea is to give giffgaffers a voice with giffgaff voices.

There should be a record button which allows members to record a voice note for up to say 20/30 seconds which can then be sent directly to an agent for a voice response rather than just a written one.

The time in which the agent responds will still remain within the current response time, I believe is within 24 hours? Once the inquiry or action has been resolved the case will be closed (by way of receipt) and the voice note deleted.

This will benefit giffaff and its members by improving communication with agents. This is also great for giffgaff and its members as it would provide us with an alternative form of communication.


Thank you!

n/a

Comments

by: tomczu
on: 21-05-2019 20:04

Wonder how would that work out in practice. Anyway, interesting idea.

by: peterg92
on: 21-05-2019 19:04

Supported

by: tids
on: 19-05-2019 11:11

Could be a positive idea supported

by: claire1uk
on: 18-05-2019 17:37

Against what giffgaff stands for.

No call centre or voice contact.

by: mij_sky
on: 15-05-2019 13:00

not fussed , the forums are ok

by: drkarter
on: 13-05-2019 20:50

I can live without that.

by: fabiyes
on: 11-05-2019 11:29

Wonderful

by: blueleather
on: 11-05-2019 07:38

That sounds like an idea to test.

by: mr09
on: 10-05-2019 20:48

Fab idea

by: sana_j19
on: 10-05-2019 16:37

Good idea