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GiffGaff Voices

By: sabrinamas | 22-02-2019 10:31

The idea is to give giffgaffers a voice with giffgaff voices.

There should be a record button which allows members to record a voice note for up to say 20/30 seconds which can then be sent directly to an agent for a voice response rather than just a written one.

The time in which the agent responds will still remain within the current response time, I believe is within 24 hours? Once the inquiry or action has been resolved the case will be closed (by way of receipt) and the voice note deleted.

This will benefit giffaff and its members by improving communication with agents. This is also great for giffgaff and its members as it would provide us with an alternative form of communication.


Thank you!

n/a

Comments

by: bullphit
on: 22-03-2020 09:55

Smashing idea

by: barishna
on: 28-02-2020 23:39

nope

by: rites61
on: 28-02-2020 21:52

agreed

by: erzse49
on: 17-02-2020 03:13

good idea

by: danny56767
on: 16-02-2020 16:09

good idea.

by: johndfoster7
on: 17-01-2020 16:25

I like this idea

by: muddycalhoun
on: 16-01-2020 09:32

Sorry but I don't think it would be any great improvement, not to mention that some people would just use it for 20-30 seconds of expletives which is not what the over taxed agents need.

by: broxiebear
on: 27-12-2019 23:54

Supported

by: emmalouisep93
on: 19-12-2019 14:23

I dont think this is easy, its just a faster way of getting your comment over quicker, but what if the agents dont understand the message? Ie if someone talks fast.

by: peterg92
on: 18-12-2019 20:49

Nope sorry

by: muddycalhoun
on: 16-01-2020 09:34

Make up your mind!