Leave a legacy.

GiffGaff Voices

By: sabrinamas | 22-02-2019 10:31

The idea is to give giffgaffers a voice with giffgaff voices.

There should be a record button which allows members to record a voice note for up to say 20/30 seconds which can then be sent directly to an agent for a voice response rather than just a written one.

The time in which the agent responds will still remain within the current response time, I believe is within 24 hours? Once the inquiry or action has been resolved the case will be closed (by way of receipt) and the voice note deleted.

This will benefit giffaff and its members by improving communication with agents. This is also great for giffgaff and its members as it would provide us with an alternative form of communication.


Thank you!

n/a

Comments

by: johndfoster7
on: 17-01-2020 16:25

I like this idea

by: muddycalhoun
on: 16-01-2020 09:32

Sorry but I don't think it would be any great improvement, not to mention that some people would just use it for 20-30 seconds of expletives which is not what the over taxed agents need.

by: broxiebear
on: 27-12-2019 23:54

Supported

by: emmalouisep93
on: 19-12-2019 14:23

I dont think this is easy, its just a faster way of getting your comment over quicker, but what if the agents dont understand the message? Ie if someone talks fast.

by: peterg92
on: 18-12-2019 20:49

Nope sorry

by: muddycalhoun
on: 16-01-2020 09:34

Make up your mind!

by: amerj21
on: 12-12-2019 19:54

not really. Someone could get abused by this

by: haseebhejazi
on: 04-12-2019 17:59

wicked idea

by: bvbc
on: 22-10-2019 14:42

Not for us

by: bethanykelly
on: 22-10-2019 10:13

Marvellous!

by: erzse49
on: 15-10-2019 19:49

good idea