Leave a legacy.

GiffGaff Voices

By: sabrinamas | 22-02-2019 10:31

The idea is to give giffgaffers a voice with giffgaff voices.

There should be a record button which allows members to record a voice note for up to say 20/30 seconds which can then be sent directly to an agent for a voice response rather than just a written one.

The time in which the agent responds will still remain within the current response time, I believe is within 24 hours? Once the inquiry or action has been resolved the case will be closed (by way of receipt) and the voice note deleted.

This will benefit giffaff and its members by improving communication with agents. This is also great for giffgaff and its members as it would provide us with an alternative form of communication.


Thank you!

n/a

Comments

by: firoze
on: 13-05-2019 09:00

No, I think this would be open to abuse and isn't really necessary.

It's best to keep the forums online-only, and it seems to work very well.

by: extreme_one
on: 13-05-2019 06:25

You can use your voice to type your message if you prefer speaking to typing.

by: giffgaff20147
on: 11-05-2019 18:32

hello no that would just be going away from all online

Also members wait hours for agents replys you would just be trying to bypass those waiting

by: mijthebarber
on: 11-05-2019 18:11

no not feeling it

by: o7sagittarius
on: 11-05-2019 14:19

not to sure about this I like the way it is and is working well

by: gloriousiam
on: 10-05-2019 20:07

I think it would very hard to implement as giffgaff does not provider any customer service over the phone.

by: karenyates
on: 08-05-2019 22:21

Goes against the whole ethos of giffgaff,the community is there to assist and if an agent is needed then written form is the way.

by: gcase64
on: 12-05-2019 12:27

Agreed.

by: nickyheywood
on: 08-05-2019 21:36

leave it as it is

by: timwilliams25
on: 08-05-2019 21:15

I do not think this is viable. Many will send more that 20-30 seconds and expect immediate reply.

by: waveman
on: 07-05-2019 08:00

I think this wouldn't work. For me personally, when I receive an email from a client, I can always go back to it later and skim through it for relevant information. If it was an audio file instead, I would need to listen to all of it usually in order to get the information I need. I guess it would be the same for agents. Also, there are too many factors which can affect audio quality, and can make the recording useless, It's too risky and not really improving anything.

BUT - you can always use voice recognition to type your messages to agents :)