Leave a legacy.

GiffGaff Voices

By: sabrinamas | 22-02-2019 10:31

The idea is to give giffgaffers a voice with giffgaff voices.

There should be a record button which allows members to record a voice note for up to say 20/30 seconds which can then be sent directly to an agent for a voice response rather than just a written one.

The time in which the agent responds will still remain within the current response time, I believe is within 24 hours? Once the inquiry or action has been resolved the case will be closed (by way of receipt) and the voice note deleted.

This will benefit giffaff and its members by improving communication with agents. This is also great for giffgaff and its members as it would provide us with an alternative form of communication.


Thank you!

Comments

by: rocket_science_tisnot
on: 18-06-2019 15:52

How would it improve communication?

How would this be any different to using speech to text apps/software to send the agents a message?

https://labs.giffgaff.com/idea/16103792/agent-s-call-back

https://labs.giffgaff.com/idea/16713359/offer-agent-support

https://labs.giffgaff.com/idea/16700316/problem-solving

by: bing5582
on: 22-05-2019 16:02

Yes

by: tomczu
on: 21-05-2019 20:04

Wonder how would that work out in practice. Anyway, interesting idea.

by: peterg92
on: 21-05-2019 19:04

Supported

by: tids
on: 19-05-2019 11:11

Could be a positive idea supported

by: claire1uk
on: 18-05-2019 17:37

Against what giffgaff stands for.

No call centre or voice contact.

by: mij_sky
on: 15-05-2019 13:00

not fussed , the forums are ok

by: drkarter
on: 13-05-2019 20:50

I can live without that.

by: firoze
on: 13-05-2019 09:00

No, I think this would be open to abuse and isn't really necessary.

It's best to keep the forums online-only, and it seems to work very well.

by: extreme_one
on: 13-05-2019 06:25

You can use your voice to type your message if you prefer speaking to typing.