The idea is to give giffgaffers a voice with giffgaff voices.
There should be a record button which allows members to record a voice note for up to say 20/30 seconds which can then be sent directly to an agent for a voice response rather than just a written one.
The time in which the agent responds will still remain within the current response time, I believe is within 24 hours? Once the inquiry or action has been resolved the case will be closed (by way of receipt) and the voice note deleted.
This will benefit giffaff and its members by improving communication with agents. This is also great for giffgaff and its members as it would provide us with an alternative form of communication.