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Make reverse billing and premium services opt-in only and block if not opted-in

By: mortongiffgaff | 15-02-2019 17:53

Idea: Make reverse billing and premium number dialling an opt-in option. Block them.

Benefit: Members cannot suddenly get ££££ taken off their account without their permission as is a known issue.

Giffgaff advantage: Giff gaff customers would be happier and new customers be attracted to join.

The background:

A company reversed billed me for no reason setting up a subscription of £4.50 a month and this is happening to hundred if not thousands of people on all networks since 2016.

Giffgaff told me that I should chase this up with the conmen concerned as this is not their problem which is crazy.

Why does not Giffgaff not simply block anything like this and make the capability only available If you expressly opt in for such a service - be similar to preventing people ringing 0900, 0871 numbers or international.

I certainly have no interest in games, weather updates or other subscriptions so this would **** at the root for me and 95% of Giffgaff members - Simples.

I can see no reason why this should not be the default?


by: mij_sky
on: 21-04-2019 06:19

I've already liked this but there are no new ideas

by: oliviazali
on: 20-04-2019 11:12

Brilliant idea

by: bullphit
on: 20-04-2019 05:20

Smashing idea. I don't think any other company did this

by: haseebhejazi
on: 19-04-2019 18:13

well done idea

by: eluminea
on: 19-04-2019 08:10

Looks like a good idea.

by: davedeath
on: 17-04-2019 23:18

I agree brilliant idea

by: haseebhejazi
on: 17-04-2019 12:43

good idea

by: yummywerewolfhunter
on: 16-04-2019 20:10

Good idea.

by: fabiyes
on: 16-04-2019 12:53

wonderful idea

by: eva_e
on: 16-04-2019 09:49

I'm always googling phone numbers to try and work out whether I'm going to pick up extra charges - this would be great peace of mind.