Leave a legacy.

Make reverse billing and premium services opt-in only and block if not opted-in

By: mortongiffgaff | 15-02-2019 17:53

Idea: Make reverse billing and premium number dialling an opt-in option. Block them.

Benefit: Members cannot suddenly get ££££ taken off their account without their permission as is a known issue.

Giffgaff advantage: Giff gaff customers would be happier and new customers be attracted to join.

The background:

A company reversed billed me for no reason setting up a subscription of £4.50 a month and this is happening to hundred if not thousands of people on all networks since 2016.

Giffgaff told me that I should chase this up with the conmen concerned as this is not their problem which is crazy.

Why does not Giffgaff not simply block anything like this and make the capability only available If you expressly opt in for such a service - be similar to preventing people ringing 0900, 0871 numbers or international.

I certainly have no interest in games, weather updates or other subscriptions so this would **** at the root for me and 95% of Giffgaff members - Simples.

I can see no reason why this should not be the default?



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Comments

by: firoze
on: 12-04-2019 07:48

It makes so much sense one wonders why it isn't implemented by all network providers as a matter of course.

I understand the case for legitimate use of premium billing services, but an opt-in just makes complete sense.

by: jaymailsays
on: 07-04-2019 02:05

Morton wrote:

"A company reversed billed me for no reason setting up a subscription of £4.50 a month and this is happening to hundred if not thousands of people on all networks since 2016."

Strictly speaking they are not reverse billing you!

They are scammers, and they get your mobile number from your page header, when browsing dubious websites and using dodgy games apps.

The Merchants use a scheme operated partly by Telefonica/O2 called payforit. Ò2 allows the setting up of weekly/monthly subscriptions and collects huge commissions in return. Most often, the Merchants claim that the member subscribed but provided no proof when challenged and will often refund when threatened with court action.

Yesterday I myself received a scam 'receipt' text which I had not subscribed to.

"FreeMsg: Thank you Your free trial of Games4Mobile from Nexgen Ltd will end on 07/04/19. Then £4.50 per week until you text STOP to 64055. HELP? 02037403517"


Luckily this payforit Merchant, gave one days grace, in my case enough time to reply STOP you should get this:-

FreeMsg: Thank You. You have been successfully unsubscribed from Games4Mobile, provided by Nexgen Ltd. HELP? 02037403517.

For which you get charged 10p 15p. A consumers backlash has seen the creation of an anti payforit website. https://payforitsucks.co.uk/giffgaff-payforit-faq...


Edited to include discussion in the Community.

https://community.giffgaff.com/t5/Contribute/Giffgaff-you-really-need-to-consider-stopping-your-collaboration/td-p/22826380/page/2

Edited
by: justeena1
on: 26-06-2020 09:00

I really appreciate your idea

by: nafis40
on: 16-06-2020 23:03

Good idea

by: emmalouisep93
on: 30-05-2020 10:07

great idea

by: erzse49
on: 25-05-2020 17:40

good idea

by: mr09
on: 22-05-2020 13:01

Agreed

by: jeff_elephant
on: 17-05-2020 15:05

I like this idea but it needs to be refined. Blanket blocking creates problems for legitimate businesses and people.

It should be opt-in to Block these in your security settings

by: snus1
on: 08-05-2020 18:12

Cool idea

by: barishna
on: 29-02-2020 00:22

lovely idea.