Make reverse billing and premium services opt-in only and block if not opted-in
By: mortongiffgaff | 15-02-2019 17:53
Idea: Make reverse billing and premium number dialling an opt-in option. Block them.
Benefit: Members cannot suddenly get ££££ taken off their account without their permission as is a known issue.
Giffgaff advantage: Giff gaff customers would be happier and new customers be attracted to join.
A company reversed billed me for no reason setting up a subscription of £4.50 a month and this is happening to hundred if not thousands of people on all networks since 2016.
Giffgaff told me that I should chase this up with the conmen concerned as this is not their problem which is crazy.
Why does not Giffgaff not simply block anything like this and make the capability only available If you expressly opt in for such a service - be similar to preventing people ringing 0900, 0871 numbers or international.
I certainly have no interest in games, weather updates or other subscriptions so this would **** at the root for me and 95% of Giffgaff members - Simples.
I can see no reason why this should not be the default?