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Royal Mail Special Delivery replacement sim option trial

By: timwilliams25 | 18-01-2019 18:34

At present, if you report your phone or sim lost/stolen, giffgaff put a block on your sim and then post out a new sim. Only this replacement sim can be activated back onto your account. The replacement sim can take a couple of days to arrive. This can be frustrating and inconvenient for the giffgaff member, as they must wait for the sim to arrive.

I would like to suggest that giffgaff consider trialling the option for a giffgaff member to chose a paid for Premium Sim Replacement Service.

Could use the strapline, "get your giffy in a Jiffy"

The Premium Sim Replacement Service would be optional and require the giffgaff member to pay a fee from airtime credit or a stored credit/debit card. The Premium Sim Replacement Service would use Royal Mail's Next Day before 1pm service. The charge would cover the cost of postage which at present would be in the region of £6.50.

I agree not all people would wish to pay this fee but many might to get their phone back up and running as for some, their phone is their business.

If giffgaff were able to offer a trial on this, then they could gauge support and interest and potentially roll it on a permanent basis.

Thoughts please



by: bullphit
on: 11-02-2019 16:13

smashing idea

by: blueleather
on: 21-02-2019 14:21

Let's do it.

by: o7sagittarius
on: 11-02-2019 13:14

great idea to get you back up and running as quickly as possible

by: ungourin
on: 11-02-2019 10:26

they normally usually quite quick in the delivery of Sim card so I wouldn't really want that much and it's a waste of money soery

by: mijthebarber
on: 10-02-2019 22:12

i always keep a few giffgaff sims hanging around just in case so no good for me

by: adamtheant
on: 10-02-2019 10:36

this be good to some users

by: adamtheant
on: 11-02-2019 19:00

Very best of luck

by: frommoon
on: 12-02-2019 13:01

Good luck from me.

by: tracy71
on: 10-02-2019 10:27


by: gvmhb
on: 10-02-2019 10:12

Sounds like a reasonable idea. Not sure I'd want to pay it but some may.

by: wilja
on: 10-02-2019 08:47

I see where your coming from and for those that are in a real hurry they may pay up.

by: chand311
on: 09-02-2019 22:26

Nice idea!

by: beautifulflowers
on: 09-02-2019 11:56