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Royal Mail Special Delivery replacement sim option trial

By: timwilliams25 | 18-01-2019 18:34

At present, if you report your phone or sim lost/stolen, giffgaff put a block on your sim and then post out a new sim. Only this replacement sim can be activated back onto your account. The replacement sim can take a couple of days to arrive. This can be frustrating and inconvenient for the giffgaff member, as they must wait for the sim to arrive.

I would like to suggest that giffgaff consider trialling the option for a giffgaff member to chose a paid for Premium Sim Replacement Service.

Could use the strapline, "get your giffy in a Jiffy"

The Premium Sim Replacement Service would be optional and require the giffgaff member to pay a fee from airtime credit or a stored credit/debit card. The Premium Sim Replacement Service would use Royal Mail's Next Day before 1pm service. The charge would cover the cost of postage which at present would be in the region of £6.50.

I agree not all people would wish to pay this fee but many might to get their phone back up and running as for some, their phone is their business.

If giffgaff were able to offer a trial on this, then they could gauge support and interest and potentially roll it on a permanent basis.

Thoughts please



by: tids
on: 16-02-2019 23:33

Looks good if it works in practice

by: emmalouisep93
on: 16-02-2019 16:32

Great idea

by: membername1633
on: 16-02-2019 15:52

*** *** I ageee

by: chookiecaz
on: 13-02-2019 03:42

Initially I was thinking that a SIM swap might be a good idea but then it occurred to me that the special replacement of a Premium replacement service may help deter the dishonest. Who wants the inconvenience or the extra cost if it isn’t their account?

by: tito6
on: 12-02-2019 23:44

good idea

by: mij_sky
on: 12-02-2019 22:01

it comes pretty quick ,,, and have you seen the price of royal mail postage nowadays ,,, ouch

by: pwincess2k13
on: 12-02-2019 17:53

sounds great

by: chinsndips
on: 20-02-2019 11:34

Yes, it does. I love the idea!

by: jossy22
on: 12-02-2019 07:19

Im sure there are plenty of members here that would be happy to send you a sim card very quickly for £6.50! :-)

If your making the most of your Giffgaff you would probably have a few spares to hand out and therefore you could use one of those.

by: stellamobile
on: 11-02-2019 21:31

usually come very quickly the normal way they are sent out not sure how that is but the quicker the bettet

by: emmalouisep93
on: 11-02-2019 18:41

Fantastic idea supported