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Royal Mail Special Delivery replacement sim option trial

By: timwilliams25 | 18-01-2019 18:34

At present, if you report your phone or sim lost/stolen, giffgaff put a block on your sim and then post out a new sim. Only this replacement sim can be activated back onto your account. The replacement sim can take a couple of days to arrive. This can be frustrating and inconvenient for the giffgaff member, as they must wait for the sim to arrive.

I would like to suggest that giffgaff consider trialling the option for a giffgaff member to chose a paid for Premium Sim Replacement Service.

Could use the strapline, "get your giffy in a Jiffy"

The Premium Sim Replacement Service would be optional and require the giffgaff member to pay a fee from airtime credit or a stored credit/debit card. The Premium Sim Replacement Service would use Royal Mail's Next Day before 1pm service. The charge would cover the cost of postage which at present would be in the region of £6.50.

I agree not all people would wish to pay this fee but many might to get their phone back up and running as for some, their phone is their business.

If giffgaff were able to offer a trial on this, then they could gauge support and interest and potentially roll it on a permanent basis.

Thoughts please



by: persco
on: 27-02-2019 07:27

I agree with the option of special delivery but we only need to consider how long the processing take for the conversion to the new sim. Currently we advise it can take up to 24hrs for full and I would assume that the process at giffgaff end is pretty quick and automated probably but then again when the member activates, can still take up to 24hrs albeit yuckier in most cases anyway. But yes I support this.

Picking a sim for a pound though to do a sim swap is still a far quicker and efficient route for those who can do it themselves. I always advise that route first.

by: johndfoster7
on: 11-02-2020 19:14

I like this idea

by: muddycalhoun
on: 15-01-2020 16:01

Don't see much to argue with here, the royal mail special delivery service is very good but I think other next day services are better value, part of the royal mail charge is the£500 insurance which is a bit generous for a SIM but when you need your phone you need it and£6-£7 isn't that bad.

by: peterg92
on: 19-12-2019 19:23


by: mikeclubs181040
on: 29-11-2019 21:40

Hello everyone, what a great Idea. I would love to see this implemented.

by: erzse49
on: 15-10-2019 20:13

good idea

by: ibrah61504
on: 04-07-2019 05:38

I suppted this idea

by: star8413
on: 23-06-2019 15:48


by: peterg92
on: 22-05-2019 16:13


by: nickyheywood
on: 09-05-2019 15:06

i support this idea