I pay £25.00 a month on the off chance that I will need unlimited data, but never have, until now. Most months I use maybe 1 or 2 Gb, but still happily pay my £25.00. Very occasionally I have a week away in the motorhome, but still never use much data. This month, I have been laid up with a fractured hip, so have, for the first time, used 20gb, and now my download speed has been restricted. Fair enough, I guess, because it clearly states it will be, but here's a thing. Why not look at my history over say the last year, see that I have used minimal data, and now that I need it, let me use all of it at once! That way, I will continue to pay my £25.00 a month, rather than chopping and changing and spending the absolute minimum. I currently pay for my phone, my wife's and three colleagues. If I have to constantly check usage of five phones, and pay the minimum on each, then maybe GiffGaff isn't going to be my best option. I can understand why download speeds need to be restricted, but for someone who has never even come close to using 20gb in a month, and is a very loyal customer, it does seem a bit harsh and unfair. Just a thought!!!