Leave a legacy.

Make GG e-mails viewable from the Account Dashboard

By: thunderdragon | 11-12-2018 17:57

A Recent discussion about GiffGaff e-mails revealed that GG are using a few unwise practices in theirs:

  • Important links (i.e: Charity voting rounds) are only sent to members via e-mail, and cannot be accessed by logging into ones GG account.
  • GG have limited e-mail capacity (They can only send out ~500k a day) which leads to delays when lots have to be sent around,
  • Tracking links and code are used extensively (Each image tells GG if a message has been opened) which is a considerable privacy issue,
  • Links used are hard to differentiate from those in scam e-mails, which means security conscious members are unlikely to follow them and thus lose out on whatever function (Charity nomination/vote or outage related remuneration) the e-mail was meant to serve,
  • In addition: The format used (HTML - Encoded Quoted-Printable - With no plain-text fallback) makes these e-mails very hard to read and handle with plain-text/manual methods, making them almost unreadable in Mutt and other terminal-based clients.

Please could GiffGaff consider adding an E-mail Centre to the Account Dashboard, which would allow members to view e-mails GG have sent them by logging-in to their accounts and visiting the E-mail Centre from there. This would offer a number of benefits:

  • Security-conscious members can verify and access e-mails safely by logging-in to their accounts and seeing if the e-mail they've received appears there too. If it doesn't, they'll be able to raise a timely scam warning on Community & with GiffGaff themselves.
  • Members who don't have access to e-mail that day/are out-of-office can still collect service and marketing e-mail from GG if so desired,
  • "Missing" e-mails can be collected from the Dashboard instead, reducing Agent tickets and posts in H&S asking about these.
  • GGs limited e-mailing capacity can be better managed by sending only legal comms & receipts at point of creation (Such as the new member welcome e-mail with T&Cs, or top-up/GoodyBag receipts) and buffering less urgent e-mail (Routine mass mailouts, promos, Community thread subscriptions etc) for sending at times when spare capacity exists. In a day when 12,500 e-mails have been sent out directly - For example - The next 487,500 buffered e-mails could be uploaded to the mail provider around 22:45 for transmission, making better use of the spare capacity left over from that day.
  • During times of high e-mail demand (Such as December 2018's network outage) messages which have been buffered for sending but have been read by members through the E-Mail Centre in that time could be moved to a "low urgency" buffer and sent whenever capacity is freed-up, or (If the member has already read it from their Dashboard and acted upon it) perhaps deleted as redundant.

Implementing this would ensure that GiffGaff not only serve members in a more straightforward and secure way that makes a lot of sense (And making the service more accessible to the highly security oriented, and avoiding them missing out) but would also allow them to keep a lot of communications internal, manage/reduce resource consumption avoiding surge pricing completely, and in doing this help to keep operational - And thus; service - Costs low for all of us! :-)

+++ ThunderDragon +++


by: thunderdragon
on: 06-02-2019 14:22

Many thanks to everyone for supporting my idea so far! :-)

It seems there is a similar idea at https://labs.giffgaff.com/idea/16711930 which didn't come up in my searches for pre-existing ideas when I submitted this (Despite my best efforts) so everyone who supports this idea might consider supporting that one as well - If either get implemented by GiffGaff the desired "Collect my GG e-mails from the Dashboard" idea gets through, so it's all good. :-)

Educators: Might it be worth merging this idea and #16711930 together to combine support and add contributions from both to a single proposal that everyone can support together? :-)


by: thunderdragon
on: 06-02-2019 14:25

Hmm...Seems that text formatting in comments and replies isn't saved/preserved despite being shown to the user when posting. Perhaps Labs needs a "Raw HTML input" option, like on the main Community forums? :-)

by: starkey93
on: 18-01-2019 13:06

Good idea mate love the effort you put into it

by: various_mm
on: 17-01-2019 20:00

great idea. we need one place in our account that lists all the communications that GG have sent out to us, as members. no point loging into the email to get that info, also sometimes you delete emails that you want to have a look at. if they were saved on your account then that would be very hepful.

by: revjonty
on: 26-06-2019 03:23

Any method which means that you don't have to follow links in emails is a positive move, so supported.

by: peterg92
on: 22-05-2019 16:24


by: nickyheywood
on: 11-05-2019 14:19

like the idea

by: msmon55
on: 25-04-2019 16:19


by: egglassa
on: 25-04-2019 12:17


by: haseebhejazi
on: 24-04-2019 13:31


by: karenyates
on: 21-04-2019 16:31

Well thought out and described in a way so that all can understand the plus points .