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Popup before posting in Help during global issues

By: firoze | 06-12-2018 19:32

There has been a global impact on data services within the o2 network.

Despite a banner provided by giffgaff at the top of the Help page, over 80% (sometimes over 90%) of posts in the Help section referred to this outage.

My idea is that during these admittedly occasional but global outages that affect all members, there is a divert in place when the user clicks "Post" to inform them of the issue. If they still feel the need to post a question, they can.

I feel this would have had a huge impact on the sheer number of posts today.

Worth bearing in mind for the future.


by: pinkunykorn
on: 01-02-2019 12:53


by: eluminea
on: 01-02-2019 12:07

Makes sense. Would allow to reach high number of people.

by: mbthapa25
on: 01-02-2019 11:18

yeah.. or a banner message on top .. allover giffgaff's website when such network issues happen

by: blueleather
on: 31-01-2019 17:27

It is hard to get attention nowadays. Sometimes, need really "loud" methods.

by: tokyobuta
on: 31-01-2019 16:18

This seems like a good idea...

by: persco
on: 29-01-2019 17:25

I think I like this too but could be limiting if people have set the phones or browsers to block popups but good for those that enable them.

by: random112
on: 29-01-2019 04:10

Should be popped up as soon as they click to create a message, and I know most people will still ignore it, but I support this idea (the message board was flooded with the same people posting about the outage which does prevent other genuine posts from being noticed and not missed).

by: adamtheant
on: 26-01-2019 23:52

no thank u

by: beautifulflowers
on: 26-01-2019 21:06


by: johnsmith140289
on: 23-01-2019 19:08

Great idea.